Brizza Cantu

• Supervised crew members to ensure efficient service during peak hours.
• Trained new staff on operational procedures and customer service techniques.
• Managed inventory levels and coordinated supplies for daily operations
• Assisted in scheduling shifts and delegating tasks among team members.
• Monitored food preparation standards to ensure quality and consistency.
• Resolved customer complaints promptly to enhance guest satisfaction experience.
• Collaborated with management to streamline workflows and improve efficiency.
• Supervised staff duties, providing direction and oversight to drive safe and efficient operation.
• Managed and controlled labor and consumable usage to drive assigned projects.

Promoted Crew Chief recognized for exceptional dependability, strong work ethic, and consistent performance across all areas of restaurant operations. Cross-trained in every position and fully capable of stepping into any role as needed to support team efficiency and guest satisfaction. Trusted with leadership responsibilities including assisting with opening and closing procedures, delegating tasks, and ensuring smooth shift operations. Acted as a key support to management by maintaining operational standards, coaching team members, and helping drive speed, accuracy, and quality during high-volume periods. Known for reliability, leadership presence on shift, and ability to keep the team organized and focused

• Managed daily operations of team members to ensure efficient and successful completion of tasks.

• Customer Service Cash Handling POS Transactions Cash Drawer Balancing Money Handling Procedures
• Provided high-volume customer service in a fast-paced retail grocery environment, ensuring accuracy, efficiency, and customer satisfaction
• Performed stocking, inventory management, and product rotation (FIFO) to maintain freshness, quality standards, and shelf presentation
• Operated POS system and handled cash transactions with attention to accuracy, accountability, and loss prevention procedures
• Participated in end-of-shift cash reconciliation processes, supporting team leads with balancing discrepancies and register accuracy checks
• Maintained compliance with food safety standards, store policies, and cleanliness protocols in all assigned departments
• Supported multi-department operations including front-end checkout, floor support, and customer assistance during peak hours
• Demonstrated reliability, attention to detail, teamwork, and strong communication in a fast-paced retail environment
• Managed cash handling procedures for accurate transactions.
• Trained new cashiers on register operation and customer interaction.
• Resolved customer inquiries and concerns effectively and promptly.
• Assisted in maintaining a clean and organized checkout area.
• Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
• Customer Service | Cash Handling | POS Transactions | Cash Drawer Balancing | Money Handling Procedures
• Provided high-volume customer service in a fast-paced retail grocery environment, ensuring accuracy, efficiency, and customer satisfaction
• Performed stocking, inventory management, and product rotation (FIFO) to maintain freshness, quality standards, and shelf presentation
• Operated POS system and handled cash transactions with attention to accuracy, accountability, and loss prevention procedures
• Participated in end-of-shift cash reconciliation processes, supporting team leads with balancing discrepancies and register accuracy checks
• Maintained compliance with food safety standards, store policies, and cleanliness protocols in all assigned departments
• Supported multi-department operations including front-end checkout, floor support, and customer assistance during peak hours
• Demonstrated reliability, attention to detail, teamwork, and strong communication in a fast-paced retail environment

• Provided exceptional customer service to enhance guest experiences.
• Maintained cleanliness and organization of dining and kitchen areas.
• Handled cash transactions accurately during busy shifts.
• Trained new staff on service protocols and operational standards.
• Nearly 4 years of experience in a fast-paced quick-service restaurant
• Cross-trained across multiple stations (front of house & back of house)
• Certified Trainer responsible for onboarding and training new crew members
• Bird Specialist with strong knowledge of product quality and preparation standards
• Recognized as High Potential Crew Member and demonstrated leadership capabilities
• Awarded Crew Member of the Quarter for performance and reliability
• Maintained high standards for speed, accuracy, food safety, and customer service
• Supported team operations during peak hours and high-volume rushes
• Trusted with leadership responsibilities and setting example for new hires
• Responded promptly to customer inquiries and concerns for satisfaction.
• Provided training to new staff members on the proper use of tools, equipment, supplies, processes. related to service operations.