Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT/HR ADMIN
Lawyers Title of Nevada
09.2021 - 05.2023
Answered phone calls, assisted with coverage for receptionist
Prepared revenue and production reports
Processed new hires and terminations
Processed payroll for all employees
Assisted new employees with benefits enrollment
Opened and distributed mail, processed outgoing mail, ordered office supplies
Notarized and assisted with Escrow signings
Translated for Spanish speaking customers
Enacted engagement programs an employee appreciation company event.
LEGAL OFFICE ASSISTANT II
Harbor Juvenile Assessment Center, Clark County, Juvenile Justice
05.2019 - 03.2020
Answered phone calls, scheduled appointments, managed calendar for two offices
Scanned documents to increase efficiency and availability
Typed correspondence, reports, forms and specialized documents
Contributed to the efficiency of the center by offering suggestions, directions and participating as
an active team member
Opened and distributed mail, processed outgoing mail, ordered office supplies
Translated for several entities on services that the Center provided such as substance abuse, and
mobile crisis programs
Helped with new hire applications by tracking applicants’ information and where they were in the
process
Contacted new employees to schedule appointments with badging
Created agendas and facilitated meetings for the team
Typed up meeting minutes and distributed
it to staff
Helped with Law Enforcement Juvenile Transports by working with Police Officers to complete
the correct forms following officer’s procedures
Provided transportation to out of town guests.
SR ELIGIBILITY SPECIALIST (BI-LINGUAL)
Sonoma County Human Services
01.2013 - 06.2018
Provided training and supported all eligibility staff: interviewing skills, utilizing available
resources for determining eligibility, regulation and policy clarification in efforts of increasing
efficiency and accurate eligibility determinations
Assisted supervisor with administrative services, and took the lead in my assigned training unit in
the absence of the supervisor
Reviewed cases and provided feedback for all procedural and eligibility errors
Conducted mini-trainings for the trainees, and provided specialized one-on-one training for
individuals in the unit as needed
Presented the General Assistance Program orientation for an average group size of forty-five
Assigned complex office cases
Tested and rated bilingual eligibility workers and /applicants
ELIGIBILITY WORKER I/II (BI-LINGUAL)
Sonoma County Human Services
01.2010 - 01.2013
Determined eligibility and level of benefits a client would receive for MediCal; Calfresh, General
Assistance; and the County Medical Services Program
Evaluated information obtained from client or other sources by conducting interviews in person
face to face or by phone in Spanish or English
Managed a caseload within program specific time frames
Responded to questions and complaints from clients
Identified fraud and made referrals to fraud unit for action
Completed complex data entry using various computer systems
Made appropriate outside referrals for clients
LEGAL SECRETARY
Law Offices of Max G. Arnold
08.2008 - 03.2010
Met with prospective clients and discussed contract terms
Created new client accounts
Requested bills/records and paid invoices for costs
Provided technical assistance for attorney during court proceedings
Provide Spanish translation for clients during doctor appointments, court appearances and form
completion
Certified notary public
SR. LOAN PROCESSOR/ LOAN OFFICER ASSISTANT
Tayllon Mortgage
03.2005 - 12.2007
Received and coordinate files to submit to lenders
Received approvals and worked in cooperation with Loan Officer to meet all conditions
Pre-qualified borrowers
Located and acquired suitable programs for borrowers (shop loans)
Ordered VOR, VOD, VOM, VOE’s, appraisals, prelims, and hazard insurance
Processed files for twelve Loan Officers
Reviewed HUD to ensure fees were correct
Reviewed files to make sure all prior to fund conditions are met
Stacked and insured that files were in compliance
Utilized Point, Microsoft Word, and Excel Software
Experience with Conventional, Sub-prime, FHA and VA loans
Translated for Spanish speaking borrowers
EXAMINER
Land Title
07.2001 - 07.2003
Examined title to real property to facilitate preparation of preliminary title report
Searched files by retrieving maps, recorded documents, & tax records to complete search packet
Responsible for the transportation of official documents to the County Recorder’s Office
Corrected problems discovered after file closed
Reviewed documents of record and Translated for Spanish speaking clients
Entered files in to computer utilizing Vision Software, Microsoft Word, and Excel
Served as back up recorder and reviewed documents to ensure proper completion of forms to be
recorded
Education
HIGH SCHOOL DIPLOMA -
Votech High School
Las Vegas, Nevada
COSMETOLOGY -
LICENSE
Votech High School
Las Vegas, Nevada
Skills
Conflict Management
New Hire Orientation
Effective Planning
Staff Training
Timeline
ADMINISTRATIVE ASSISTANT/HR ADMIN
Lawyers Title of Nevada
09.2021 - 05.2023
LEGAL OFFICE ASSISTANT II
Harbor Juvenile Assessment Center, Clark County, Juvenile Justice