Brandon Alvarenga
Rancho Cucamonga,CA
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support
Miguel’s Support Center
06.2022 - Current
- Managed IT infrastructure encompassing 24 locations with 200+ devices, ensuring optimal performance and security through proactive monitoring, configuration, and maintenance of hardware and software systems
- Provided expert technical support, diagnosing and resolving complex hardware and software issues, collaborating effectively with internal teams and third-party vendors to minimize downtime and ensure business continuity
- Successfully deployed and configured all IT systems and equipment for 3 new store openings, including point-of-sale systems, network infrastructure, and security protocols
- Analyzed and optimized complex SQL queries to improve database performance and data retrieval efficiency.
Customer Service Representative
Kapsch TrafficCom
05.2021 - 05.2022
- Retrieved and processed incoming orders by collecting and packaging transponders to execute purchases by designated times
- Collected and processed customer payments such as cash, checks, credit card, and e-checks as well as issue refunds when prompted
- Transferred fulfillment and mail processing paperwork into excel spreadsheets for company records
- Promptly answered up to 50 calls per day providing customers with general information and handling customer payments, complaints, and questions.
Sales Associate
Spectrum
10.2020 - 04.2021
- Greeted and proactively assisted 20+ customers daily by providing home solutions and processing sales to ensure customer satisfaction
- Implemented up-selling strategies by offering customers recommendations and complementary products which resulted in larger sales
- Efficiently addressed customer inquiries and resolved account-related issues.
Skills
- MySQL and Microsoft SQL Server
- Troubleshooting
- Zendesk
- Excellent verbal and written communication skills
- Windows
Certification
Meta Database Engineer Professional Certificate (2024)
Languages
English
Spanish
French
Timeline
IT Support
Miguel’s Support Center
06.2022 - Current
Customer Service Representative
Kapsch TrafficCom
05.2021 - 05.2022
Sales Associate
Spectrum
10.2020 - 04.2021
Similar Profiles
Christian VerdugoChristian Verdugo
Landscaper at Miguel’s LandscapeLandscaper at Miguel’s Landscape
Miriam SurgeonMiriam Surgeon
Bartender at Miguel’s Mexican RestaurantBartender at Miguel’s Mexican Restaurant
Laura Camargo-HurtadoLaura Camargo-Hurtado
Wait Staff Member at Miguel’s CantinaWait Staff Member at Miguel’s Cantina
Gelza Salazar., M.S., AMFTGelza Salazar., M.S., AMFT
S.O. Clinician at New Day Recovery CenterS.O. Clinician at New Day Recovery Center
Teá RuizTeá Ruiz
Head Hostess at Beeside BalconyHead Hostess at Beeside Balcony