BROADY HAMILTON
Nashville,TN
Summary
Result-driven Customer Logistics Manager with expertise in supply chain management, inventory control, and customer service. Proven abilities in implementing effective logistics strategies, streamlining operational procedures, and enhancing team productivity. I demonstrate leadership skills with a consistent track record of improving customer satisfaction and driving business growth through adept logistical coordination. Experienced in managing paperwork, collecting payments and resolving issues. Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Logistics Manager
Ryder Logistics
Spring Hill, Tennessee
03.2023 - Current
- Streamlined warehouse operations by implementing lean principles, resulting in increased operational efficiencies.
- Managed a team of logistics personnel, ensuring compliance with company policies through recruitment and training.
- Established effective collaboration with various teams to meet customer needs within specified timeframes.
- Developed connections with essential business partners including suppliers, vendors, and customers enhancing operational efficiency.
- Implemented and upheld safety regulations while overseeing loading and unloading processes in warehouses or distribution centers.
- Utilized computer programs such as SAP or Manhattan to maintain records of incoming and outgoing shipments.
Area Manager of Operations
Amazon
Mount Juliet, TN
10.2016 - 02.2023
- Ensured a safe working environment by following safety regulations and procedures.
- Developed and implemented department policies resulting in a consistent 100% performance rating
- Prepared and presented reports highlighting operational performance metrics for senior management review.
- Provided leadership and guidance to ensure efficient operation of all departments.
- Established staff work schedules and designated responsibilities for individual team members.
- Contributed to the recruitment process by interviewing potential candidates for available roles.
- Monitored performance metrics such as production rate, inventory control, quality assurance and cost reduction.
- Visited regional locations to verify full functionality and operational effectiveness.
GENERAL MANAGER
KFC
Joliet, IL
06.2009 - 09.2016
- Attended workshops, seminars, and other training events to improve management qualities
- Created monthly team building activities, such as charitable events, to increase unity, productivity, and motivation in the sales team
- Developed a plan to increase sales and saw a 75% weekly increase after 4 months
- Enforced company policies and procedures through implementing a three-strike system to promote professionalism
- Traveled to various stores in the area/state to train other managers
- Hired and trained new employees, including selecting seasonal workers to hire on permanently
- Also conducted performance reviews and handled employees with poor performance or attendance
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Education
Associate of Applied Science - Business
Rasmussen College - Topeka
Topeka, KS05-2015
High school diploma -
Joliet Central High School
Joliet, IL05.2011
Skills
- Warehouse Management
- Transportation Management
- Transportation management systems
- Supply Chain Management
- Skilled in Sap, Manhattan
- 3PL and LTL knowledge
- Operational management
- Order Fulfillment
- Warehouse Operations
- Warehouse Safety
- Lean Six Sigma
- Shipping and receiving
- Distribution Management
- Shipping and receiving operations
- Team Management
- Mentoring and training
Certification
- Trainer the Train forklift
Timeline
Customer Logistics Manager
Ryder Logistics
03.2023 - Current
Area Manager of Operations
Amazon
10.2016 - 02.2023
GENERAL MANAGER
KFC
06.2009 - 09.2016
Associate of Applied Science - Business
Rasmussen College - Topeka
High school diploma -
Joliet Central High School
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