Berkeley Robinson
Spartanburg,SC
Summary
Dynamic professional with a strong background in customer service and team collaboration, honed at The Obstinate Daughter. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in training and mentoring staff, ensuring operational excellence and a welcoming atmosphere in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Private Nanny
The Masker Family
06.2024 - 08.2025
- Coordinated effective communication with parents regarding children's needs.
- Implemented behavior management techniques to address challenges and reinforce positive actions.
- Supervised multiple children, ensuring safety and adherence to family guidelines in diverse settings.
- Played games, worked on puzzles, and read books to young children.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
Server Assistant
The Obstinate Daughter
11.2021 - 08.2023
- Assisted servers by delivering food and beverages promptly, enhancing guest satisfaction.
- Maintained cleanliness of dining areas, ensuring a welcoming environment for patrons.
- Supported inventory management by restocking supplies and monitoring stock levels efficiently.
- Collaborated with kitchen staff to ensure accurate order delivery and timely service execution.
- Trained new team members on operational procedures and customer service protocols.
- Participated in team meetings to discuss workflow improvements and enhance service quality.
- Implemented best practices for sanitation and safety compliance, contributing to overall restaurant standards.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Restaurant Hostess
The Obstinate Daughter
11.2021 - 08.2023
- Greeted and seated guests, ensuring warm hospitality and timely service.
- Managed reservations and waitlists using OpenTable software to optimize seating efficiency.
- Collaborated with servers and kitchen staff to coordinate seamless dining experiences.
- Trained new hostesses on procedures, enhancing team performance and guest satisfaction.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Cashier Team Lead
GameStop
03.2021 - 08.2021
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on customer service best practices and store policies.
- Managed inventory levels, conducting regular audits to support stock management.
- Resolved customer inquiries and issues, enhancing overall shopping experience through effective communication.
- Collaborated with management to develop promotional displays that increased product visibility.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
FOH Team Member
Chic-Fil-A
11.2017 - 03.2020
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Learned to operate point-of-sale systems for accurate order processing.
- Adapted quickly to changing customer demands and menu items.
- Helped maintain inventory levels by restocking supplies as needed.
- Followed safety and health guidelines to uphold quality standards in operations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Arts - Psychology
University of South Carolina Upstate
Spartanburg, SC06-2026
Skills
- Communication skills
- Time management
- Team collaboration
- Training and mentoring
- Customer service
- Attention to detail
- Relationship building
- Schedule management
Timeline
Private Nanny
The Masker Family
06.2024 - 08.2025
Server Assistant
The Obstinate Daughter
11.2021 - 08.2023
Restaurant Hostess
The Obstinate Daughter
11.2021 - 08.2023
Cashier Team Lead
GameStop
03.2021 - 08.2021
FOH Team Member
Chic-Fil-A
11.2017 - 03.2020
Bachelor of Arts - Psychology
University of South Carolina Upstate