Brock Bear
LaFollette,TN
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task, while maintaining a positive work environment.
Overview
6
6
years of professional experience
Work History
Shift Lead Manager
Tacala
03.2022 - Current
- Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Developed staff training programs to improve skillsets and overall team performance.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Increased employee retention rates by creating a supportive work environment that encouraged professional development and career growth.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Associate
Aldi USA
01.2020 - 02.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Trained and mentored junior staff on customer service strategies and techniques.
Server
Cracker Barrel Old Country Store
04.2019 - 12.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
CAP 2 Associate
Walmart
12.2017 - 04.2019
- Improved customer satisfaction by consistently maintaining a clean and organized sales floor.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Reduced instances of out-of-stock items by diligently monitoring product availability and promptly replenishing merchandise.
- Ensured timely completion of tasks by effectively prioritizing workload and collaborating with team members.
Education
No Degree - Kinesiology
Pellissippi State Community College
Knoxville, TN04.2022
High School Diploma -
Gibbs High School
Corryton, TN09.2019
Skills
- Adaptability
- Policy Enforcement
- Team Motivation
- Team leadership
- Problem-solving abilities
- Quality Assurance
- Decision-Making
Timeline
Shift Lead Manager
Tacala
03.2022 - Current
Associate
Aldi USA
01.2020 - 02.2022
Server
Cracker Barrel Old Country Store
04.2019 - 12.2019
CAP 2 Associate
Walmart
12.2017 - 04.2019
No Degree - Kinesiology
Pellissippi State Community College
High School Diploma -
Gibbs High School
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