Accomplished Director of Operations with a proven track record at Mod Brands, enhancing operational efficiency and strategic execution. Skilled in leadership and process improvements, I spearheaded initiatives that significantly bolstered client engagement and business growth. Expert in teamwork and operational oversight, my approach consistently delivers results beyond expectations.
· Assisted in the coordination of routine operations
· Engaged with clients to discuss potential challenges and collaborated on solutions.
• Generated new business opportunities that supported the growth of the organization.
• Increased credibility and client awareness of business and services by developing presentations,
public relations campaigns, articles, and newsletters.
• Utilized daily cold/warm calls, emails, and LinkedIn messages to prospect new Presidents, CEO's,
and COO's all around the world, delivering opportunities for new business growth and development,
managing over 8000 accounts.
• Facilitated recruitment and onboarding of potential new clients by scheduling in-person meetings
between Sales Executive and appropriate Key Decision Maker.
• Employed Salesforce CRM database to organize, maintain, and update information about new and
existing clients for use by the sales team.
• Assured accurate monitoring of sales and performance metrics by logging in all activities for self
and Sales Executive through Salesforce.
• Partnered with Sales Executives and Account Managers to create customized plans for assigned
territories to support sales cycle and to drive urgency.
• Increased credibility and client awareness of business and services by developing presentations,
public relations campaigns, articles, and newsletters.
· Assisted in relocating equipment and fixtures within the store.
· Assisted in assessing the quantity of supplies required for the store.
· Printed, selected, and packed items for shipment according to strict schedules.
· Collaborated with various departments to create effective logistics solutions for customers.
· Received trucks with incoming shipments, carefully unloaded merchandise, and transferred
containers or pallets to designated staging areas.
· Worked with fellow associates on daily tasks to enhance productivity and meet operational
goals.
· Communicated with colleagues about the supplies they might need to maintain efficient work
processes.
· Efficiently accepted, processed, and fulfilled orders with speed and accuracy.
· Followed safety protocols diligently during daily operations and reported any hazards or incidents to management.
· Reviewed documents, retained necessary ones, and disposed of the rest.
· Welcomed office guests, supplied information, and guided them to the correct personnel to
ensure optimal team performance.
· Communicated with management and instructors to obtain constructive feedback for areas
requiring enhancement.
Restocked office supplies and distributed documents to staff to ensure a tidy and efficient work environment.