Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brock Burdex

Tulsa,OK

Summary

Dynamic Sr Customer Care Consultant at Metlife with a proven track record in complaint resolution and customer relations. Expertly managed high-pressure situations while exceeding performance targets. Demonstrated exceptional active listening and adaptability, ensuring positive customer experiences and fostering strong client rapport. Committed to delivering quality service and enhancing customer satisfaction.

Professional customer service specialist prepared for this role with strong background in delivering exceptional support and fostering client relationships. Skilled in problem-solving, communication, and conflict resolution. Consistently ensures team collaboration and adapts to changing needs to achieve optimal results. Reliable, empathetic, and focused on enhancing customer satisfaction through effective service strategies.

Overview

9
9
years of professional experience

Work History

Sr Customer Care Consultant

Metlife
11.2016 - 08.2025
  • Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
  • Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
  • Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
  • Resolved complex customer issues, ensuring a positive and efficient experience.
  • Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.
  • Demonstrated empathy towards customers'' needs while simultaneously adhering to company policies and guidelines.
  • Maintained detailed records of client interactions, ensuring seamless continuity across subsequent communications.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Education

N/A

Daniel Webster High School
Tulsa, OK
05-1989

Skills

  • Cash handling
  • Organization
  • Microsoft office
  • Call center experience
  • Complaint handling
  • Follow-up skills
  • Complaint resolution
  • Payment processing
  • Technical support
  • Escalation management
  • Time management
  • Multitasking and organization
  • Inbound customer service
  • Active listening
  • Verbal and written communication
  • Adaptability and flexibility
  • Decision-making
  • Problem resolution
  • Customer relations
  • Phone etiquette
  • First call resolution
  • Security verification
  • Call logging
  • Email correspondence
  • Teamwork
  • Call handling

Timeline

Sr Customer Care Consultant

Metlife
11.2016 - 08.2025

N/A

Daniel Webster High School

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