Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Brock Byers

Brock Byers

BELLA VISTA,AR

Summary

Proven Service Advisor at Frank Fletcher Honda and entrepreneurial Owner/Operator of HailYes! Pdr Services, I excel in customer service and vehicle assessment. Achieved high customer satisfaction by fostering trust and exceeding sales targets. Skilled in multitasking and communication, I effectively increased brand awareness and customer retention, demonstrating a goal-oriented mindset with a flair for complaint resolution.

Overview

10
10
years of professional experience

Work History

Service Advisor

Frank Fletcher Honda
06.2024 - 12.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.

Service Advisor

Mclarty Daniel Ford
10.2020 - 03.2023
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.

Owner/Operator

HailYes! Pdr Services
05.2015 - 02.2023
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior paintless dent repair for customers.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Bentonville High School
Bentonville, AR
05-2009

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Excellent communication
  • Complaint resolution
  • Goal-oriented mindset
  • Service scheduling
  • Performance goals

Timeline

Service Advisor

Frank Fletcher Honda
06.2024 - 12.2024

Service Advisor

Mclarty Daniel Ford
10.2020 - 03.2023

Owner/Operator

HailYes! Pdr Services
05.2015 - 02.2023

High School Diploma -

Bentonville High School

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Brock Byers