Brock Field
Amarillo,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Service Writer
Christian Brothers Automotive
Amarillo, TX
07.2024 - Current
- Verified that all required safety checks had been performed on vehicles before release to customers.
- Monitored inventory levels of shop supplies and ordered new materials when needed.
- Provided cost estimates for additional repairs and services requested by customers.
- Communicated repair information to customers in a professional manner.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Scheduled appointments for customers based on technician availability.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Maintained customer database with current contact information and vehicle records.
Service Parts Order Manager
Excel Machinery Marketing
Amarillo , TX
05.2020 - 06.2024
- Created purchase orders for new materials or replacement parts as needed.
- Collaborated closely with other departments such as Sales and Logistics.
- Coordinated with vendors to restock items as required.
- Utilized parts management software for inventory tracking and order processing.
Outside Sales Representative
Utility Trailer
Amarillo, TX
11.2019 - 05.2020
- Developed and maintained relationships with clients to ensure repeat business.
- Generated leads through cold calling, networking events, referrals.
- Met regularly with team members to discuss progress towards goals.
- Resolved customer complaints promptly and professionally.
- Identified new business opportunities by analyzing market trends and competitor activities.
- Responded promptly to customer inquiries via phone or email.
- Prepared detailed reports on sales activities including forecasts and budgets.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Outside Sales Representative
Rush Truck Center
Amarillo, TX
10.2017 - 11.2019
- Collaborated closely with internal departments to ensure successful execution of campaigns.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Education
Associate of Science - Automotive Engineering
Universal Technical Institute
Avondale, AZ06-2008
High School Diploma -
Friona High School
Friona, TX05-2004
Skills
- Comprehensive budgeting skills
- Performing routine vehicle safety assessments
- Inventory oversight
- Customer engagement strategies
- Work order analysis
- Efficient appointment management
- Sales reporting
- Problem solving
- Time management
- Experience with SAP programs
- Excel spreadsheet management
Timeline
Service Writer
Christian Brothers Automotive
07.2024 - Current
Service Parts Order Manager
Excel Machinery Marketing
05.2020 - 06.2024
Outside Sales Representative
Utility Trailer
11.2019 - 05.2020
Outside Sales Representative
Rush Truck Center
10.2017 - 11.2019
Associate of Science - Automotive Engineering
Universal Technical Institute
High School Diploma -
Friona High School
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