Brock Garner
Fontana
Summary
Adept at fostering powerful client relationships and driving sales growth, I leveraged relationship building and sales strategy development at V and G Sales to exceed targets. My knack for customer engagement and technical troubleshooting consistently enhanced product implementation and customer satisfaction, contributing significantly to business development and repeat business.
Overview
28
28
years of professional experience
Work History
Sales Engineer
V and G Sales
03.1997 - 10.2023
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Identified and supported resale opportunities to achieve sales plans.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Developed and implemented pursuit plans for opportunities within assigned key accounts.
Mortgage Loan Originator
Rescom Mortage
02.2005 - 02.2008
- Worked with underwriters to fix application problems and resolve issues.
- Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
- Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
- Contributed towards achieving branch sales targets through consistent performance in meeting personal goals as well as supporting team members when needed.
- Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
- Worked closely with borrowers experiencing financial hardship, helping them explore alternative financing options or refinancing solutions.
- Streamlined the loan origination process with thorough pre-qualification assessments, resulting in faster decisionmaking.
- Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
- Assisted clients in understanding complex mortgage terms, facilitating informed decisions about their financing options.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Assisted in the development of marketing materials targeting prospective borrowers, helping promote the company''s loan products effectively.
- Developed strong relationships with real estate agents, increasing referral business and expanding client base.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Salesperson
Super Products Inc
12.2023 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Expanded customer base through targeted prospecting and networking efforts.
Education
Charter Oak High School
Covina, CA1998
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Networking
- Sales process
- Sales strategy development
- Active listening
- Sales management
- Negotiation
- Sales presentations
- Product description
- Objection handling
- Complaint handling
- Social selling
- Relationship selling
- Business development
- Cold calling
- Closing techniques
- Prospecting
- Sales pipeline management
Timeline
Salesperson
Super Products Inc
12.2023 - Current
Mortgage Loan Originator
Rescom Mortage
02.2005 - 02.2008
Sales Engineer
V and G Sales
03.1997 - 10.2023
Charter Oak High School
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