Resourceful server and youth service specialist known for effective communication and adaptability. Demonstrated success in managing multiple tasks, resolving complaints, and enhancing guest satisfaction through tailored support strategies. Effective in utilizing de-escalation skills as well as performing safe and secure restraint tactic to ensure the safety of staff and residents alike.
Overview
15
15
years of professional experience
Work History
Teacher's Aide
Wyoming Girls' Shcool
Sheridan, WY
11.2022 - Current
Assisted teachers in implementing individualized education plans for diverse student needs.
Supported classroom activities by preparing materials and facilitating group discussions.
Maintained a safe and organized learning environment, ensuring compliance with school policies.
Collaborated with educators to develop engaging lesson plans that enhance student participation.
Organized and led extracurricular activities, fostering a sense of community among students.
Implemented strategies to improve behavioral outcomes, promoting positive interactions among students.
Assisted teachers with administrative tasks such as photocopying worksheets or grading papers efficiently without compromising quality feedback.
Server
Smith Alley
Sheridan, WY
06.2023 - Current
Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
Collaborated with kitchen staff to streamline order delivery processes, enhancing efficiency.
Maintained knowledge of menu items and daily specials, providing accurate recommendations to customers.
Managed multiple tables simultaneously while prioritizing tasks for optimal service flow.
Resolved customer complaints with professionalism and effectiveness, improving overall dining experience.
Security
Warehouse Gastropub
Sheridan, WY
09.2022 - 06.2023
Improved property security with implementation of updated surveillance system.
Optimized network security by designing and deploying robust firewall configurations.
Reduced merchandise shrinkage through diligent monitoring of backroom security measures.
Enhanced data security by implementing updated confidentiality protocols.
Monitored surveillance equipment to preemptively address potential security breaches.
Youth Service Specialist II
Wyoming Girls' School
Sheridan, WY
03.2018 - 11.2022
Facilitated effective communication between staff and residents to enhance service delivery.
Developed and implemented individualized support plans for residents, promoting personal growth and development.
Trained new staff on operational procedures and best practices to ensure consistency in service quality.
Collaborated with interdisciplinary teams to assess resident needs and tailor interventions accordingly.
Managed scheduling of activities and resources, optimizing program participation and availability.
Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
Youth Services Aide
Wyoming Girls' School
Sheridan, WY
04.2017 - 03.2018
Monitored behavior and provided crisis intervention as needed, ensuring safety and security.
Fostered positive relationships with youth to enhance trust and communication within the facility.
Established a safe and inclusive environment for all participants, fostering positive relationships among peers.
Managed accurate record-keeping for all aspects of programming including attendance tracking, incident reports, progress notes, and evaluation data analysis.
Provided crisis intervention and conflict resolution services as needed, ensuring the safety of all program participants.
Youth Counselor
Normative Services Academy
Sheridan, WY
02.2016 - 03.2017
Facilitated individual and group counseling sessions for youth, promoting emotional well-being and personal development.
Developed and implemented engaging recreational activities to enhance social skills and teamwork among participants.
Collaborated with multidisciplinary teams to create personalized treatment plans tailored to each youth's needs.
Monitored behavior and provided immediate intervention strategies, ensuring a safe environment for all clients.
Trained new staff on best practices in youth counseling, fostering a cohesive team approach to client care.
Monitored youth behavior and offered guidance and support for positive change.
Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
Provided crisis intervention and emotional support to youth.
Roadworker
Newland Entities
Yuba City, CA
02.2015 - 02.2016
Operated heavy machinery for road construction and maintenance projects.
Conducted routine inspections to ensure compliance with safety regulations.
Collaborated with team members to complete asphalt paving tasks efficiently.
Implemented traffic control measures to enhance worksite safety and flow.
Mentored junior staff on equipment operation and safety best practices.
Coordinated with local authorities to minimize disruption during project execution.
Enhanced road safety by installing and maintaining traffic control devices and signs.
Laborer
Sierra Silica
Oroville, CA
02.2012 - 01.2015
Operated heavy machinery for silica extraction and transportation.
Maintained safety protocols to ensure compliance with industry regulations.
Executed routine maintenance on equipment to enhance operational efficiency.
Collaborated with team members to optimize workflow during production processes.
Trained new laborers on safety practices and equipment operation procedures.
Loaded, unloaded, and moved material to and from storage and production areas.
Corrections
United States Army Reserve
Concord, CA
07.2011 - 01.2016
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
No Degree - General Studies
Sacramento City College
Sacramento, CA
No Degree - Human Services
Sheridan College
Sheridan, WY
06-2027
Skills
Friendly, positive attitude
Problem-solving
Flexible and adaptable
Excellent communication
Calm under pressure
Active listening
Verbal communication
Critical thinking
Decision-making
Relationship management
Accomplishments
Proud single parent of two young girls; ages 7 and 9.
Brazilian Jiu-Jitsu purple belt.
State employee for 9 years.
Interests
Enjoy participating in grappling for overall physical and mental well-being
Passionate about balancing physical health with mental and emotional wellness
Committed to improving personal fitness through regular participation in Jiu-Jitsu and other martial arts