Brock Lange
Sherburn,MN
Summary
Results-oriented supervisor experienced in managing teams and ensuring safety in high-traffic environments. Skilled in conflict resolution, cash handling, and daily operations, committed to fostering a positive atmosphere while optimizing facility efficiency.
Overview
6
6
years of professional experience
Work History
Retail Team Member
Maverik Adventure's First Stop
Sherburn, Minnesota
04.2026 - 08.2026
- Assisted customers with product selection, answered questions, and provided helpful merchandise recommendations.
- Processed cash and credit transactions accurately, including counting cash, making change, and maintaining a balanced register drawer.
- Restocked shelves and maintained clean, organized, and visually appealing product displays.
- Greeted customers, provided item-location assistance, and delivered friendly, attentive service.
- Maintained an organized and welcoming store environment while supporting efficient day-to-day store operations.
Headguard and Facility Operations Supervisor
Fairmont Aquatic Park
Fairmont, Minnesota
06.2023 - 06.2025
- Supervised and coordinated a team of 15–20 lifeguards and 3–4 guest services staff at a large public aquatic facility serving 300–700 patrons daily.
- Managed daily staffing, break rotations, and employee assignments to ensure safe and efficient facility operations.
- Provided real-time performance feedback, enforced safety and customer service standards, and addressed employee performance concerns.
- Responded to patron concerns and operational incidents, coordinating effective responses and escalating critical issues to management.
- Managed facility operations including cleaning, supply inventory, maintenance reporting, group bookings, private rentals, and after-hours events.
- Handled financial and administrative tasks including register balancing, resolving payment issues, managing nightly cash deposits, training staff, and conducting emergency preparedness drills.
Lifeguard
Fairmont Aquatic Park
Sherburn, Minnesota
08.2020 - 06.2023
- Responded to aquatic emergencies and delivered first aid and emergency support.
- Monitored pool areas and enforced safety rules, ensuring safety for patrons of all ages.
- Taught swimming lessons for children and adults, adjusting instruction for different skill levels and learning needs.
- Maintained clean, organized pool areas and supported daily facility operations, enhancing overall user experience.
Education
Grinnell College
Grinnell, IASkills
- Customer Service & Communication
- Team Leadership & Supervision
- Cash Handling & Register Operations
- Staff Training & Coaching
- Conflict Resolution
- Emergency Response & Safety
- Facility & Daily Operations
- Inventory & Supply Management
- Event & Rental Coordination
- Problem Solving
Timeline
Retail Team Member
Maverik Adventure's First Stop
04.2026 - 08.2026
Headguard and Facility Operations Supervisor
Fairmont Aquatic Park
06.2023 - 06.2025
Lifeguard
Fairmont Aquatic Park
08.2020 - 06.2023
Grinnell College