Summary
Overview
Work History
Education
Affiliations
Timeline
Generic

Brock Lewis

West Plains,MO

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

38 years of dance training, while teaching and creating choreography for 22 years. Winning multiple awards for performance and creativity throughout.

Overview

19
19
years of professional experience

Work History

Dance Teacher/Choreographer

West Plains Center for The Arts
West Plains, MO
04.2005 - Current
  • Developed and implemented age-appropriate lesson plans for dance classes.
  • Organized and managed rehearsals to ensure adequate preparation for performances.
  • Instructed students in proper technique, terminology and performance of various styles of dance such as ballet, tap, jazz, hip hop and modern.
  • Assessed student progress through observation and feedback during class sessions.
  • Planned special events such as recitals or competitions featuring student performances.
  • Provided individual attention when needed to help students with specific skill development issues.
  • Planned choreography for group performances and recitals.

E Commerce Specialist

King Soopers Grocery
Littleton, CO
09.2020 - 04.2021
  • Managed multiple orders at once while adhering to strict deadlines.
  • Ensured compliance with safety regulations in the workplace.
  • Provided excellent customer service by addressing inquiries in a timely manner.
  • Processed customer orders accurately and efficiently.
  • Maintained a clean and organized work area throughout the day.

Cashier

Walmart
West Plains, MO
10.2019 - 01.2020
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Inbound Sales Representative

Gold Mountain Communications
Springfield, MO
10.2016 - 09.2019
  • Provided accurate information regarding product features, pricing and availability.
  • Identified customer needs and recommended products accordingly.
  • Assisted customers with placing orders over the phone or online.
  • Processed payments, refunds and exchanges quickly and efficiently.
  • Built strong relationships with customers through excellent service delivery.
  • Participated in regular training sessions on sales techniques and best practices.
  • Closed sales by building rapport and overcoming objections.
  • Improved overall customer purchasing experiences to promote steady revenue.

Account Representative

Rent-A-Center
West Plains, MO
05.2013 - 05.2014
  • Provided excellent customer service to ensure client satisfaction.
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Adhered to all applicable traffic laws while driving delivery vehicle.

Night Audit Supervisor

Hilton Garden Inn Hotel
Denver, CO
04.2011 - 05.2013
  • Monitored hotel occupancy levels and prepared daily revenue reports for management review.
  • Ensured that all guests checked in or out of the hotel were properly registered, charged correctly, and provided with appropriate amenities.
  • Developed processes for recording guest information into computer systems accurately and efficiently.
  • Conducted daily financial audits to verify accuracy of room charges, taxes, payments, and other transactions.
  • Provided customer service by responding to inquiries from guests regarding services offered by the hotel.
  • Maintained up-to-date knowledge on hotel policies, procedures, services, special offers. to provide accurate information to customers when needed.

Head Dockmaster

Abm Engineering
Denver, CO
06.2007 - 12.2009
  • Managed dock operations, including overseeing the loading and unloading of vessels.
  • Maintained accurate records of vessel arrivals and departures from the dock.
  • Conducted regular inspections of dockside equipment for maintenance and repair needs.
  • Assisted in maintaining a safe working environment by enforcing security protocols.
  • Established priorities and assigned tasks to support dock operations.
  • Managed employees, vendors and outside contractors to perform operational functions and proper handling of [Type] equipment.

Education

Some College (No Degree) - Speech Cummunication

Metropolitan State University of Denver
Denver, CO

Affiliations

  • Volunteered for special olympics and the Boys and Girls Club for special events including performing and teaching
  • Coached little league baseball and basketball
  • Participated in Band, Choir, Theater, Football, Basketball

Timeline

E Commerce Specialist

King Soopers Grocery
09.2020 - 04.2021

Cashier

Walmart
10.2019 - 01.2020

Inbound Sales Representative

Gold Mountain Communications
10.2016 - 09.2019

Account Representative

Rent-A-Center
05.2013 - 05.2014

Night Audit Supervisor

Hilton Garden Inn Hotel
04.2011 - 05.2013

Head Dockmaster

Abm Engineering
06.2007 - 12.2009

Dance Teacher/Choreographer

West Plains Center for The Arts
04.2005 - Current

Some College (No Degree) - Speech Cummunication

Metropolitan State University of Denver

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Brock Lewis