Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brock Linhardt

St. Petersburg

Summary

Superior work ethic combined with resourceful and upbeat nature.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
05.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Barista

Starbucks
04.2019 - 05.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.

Welcome Center Representative

Bluegreen Vacations
03.2018 - 04.2019
  • Contributed to a positive work environment, collaborating with team members to address guest concerns promptly.
  • Greeted each guest warmly upon arrival at the Welcome Center, setting a positive tone for their visit.
  • Increased visitor satisfaction by resolving issues quickly and professionally.
  • Updated daily records with visitor numbers, messages, and other trackable details.
  • Directed individuals to desired locations and offered relevant details such as operations hours and transportation options.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.

Barista

Starbucks
09.2017 - 05.2018
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Barista

Starbucks
06.2016 - 07.2017
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.

Cashier

Corky's Kitchen & Bakery
10.2015 - 06.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

Bachelor of Arts - Liberal Studies

Arizona State University
Tempe, AZ
08-2025

Associate of Arts - Liberal Studies

St.Petersburg College
St. Petersburg, FL
07-2023

High School Diploma -

San Juan Hills High School
San Juan Capistrano, CA
06-2016

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Training and mentoring
  • Customer-oriented
  • Staff motivation
  • Inventory control and record keeping
  • Operations management
  • Conflict resolution techniques
  • Team leadership

Certification

  • Certified Coffee Master, Starbucks - 2023-current
  • Certified Barista Trainer, Starbucks - 2021-current

Timeline

Shift Supervisor

Starbucks
05.2022 - Current

Barista

Starbucks
04.2019 - 05.2022

Welcome Center Representative

Bluegreen Vacations
03.2018 - 04.2019

Barista

Starbucks
09.2017 - 05.2018

Barista

Starbucks
06.2016 - 07.2017

Cashier

Corky's Kitchen & Bakery
10.2015 - 06.2016

Bachelor of Arts - Liberal Studies

Arizona State University

Associate of Arts - Liberal Studies

St.Petersburg College

High School Diploma -

San Juan Hills High School

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