Brock McGraw
Lakeland,FL
Summary
Dynamic professional with a proven track record at Arthrex, excelling in B2B sales and inventory management. Achieved 30% annual sales growth through client-focused strategies and effective team collaboration. Recognized for attention to detail and resource management, driving operational efficiency and enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
Office Coordinator
Arthrex Tampa
Tampa, FL
12.2024 - Current
- Facilitate efficient office workflows, guaranteeing consistent daily operations for our medical sales representatives.
- Enhanced staff efficiency through provision of required resources and resolution of administrative concerns.
- Collaborated with multiple offices across Tampa Bay Area to guarantee timely delivery of supplies and services.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Coordinated logistics for delivery of products within assigned territory.
Field Inventory Auditor
Arthrex
Fort Myers, FL
01.2023 - 11.2024
- Conduct inventory audits for Arthrex across multiple agencies nationwide
- Establish connections with Agency Owners alongside Medical Sales Representatives
- Compile reports in Microsoft Excel to support preparation for upcoming audits
- Performed pre and post audit assessments
- Collaborated with teams to identify discrepancies and resolve inventory issues
- Developed and implemented inventory control processes for improved efficiency
- Trained new staff on inventory procedures and best practices for accuracy
Outside Sales Representative
Victor Distributing Company
Lakeland, FL
01.2020 - 01.2022
- Formulated strategies enhancing customer sales, achieving 30% annual sales growth.
- Developed strong relationships with customers through regular visits and consultations.
- Conducted cold outreach to secure new business opportunities
- Achieved $1,000,000.00 in sales between November 2020 and November 2021
- Revitalized declining territory with -23% performance to achieve positive growth within first 7 months
- Managed customer accounts, ensuring timely follow-ups and addressing inquiries promptly.
Talent Acquisition Specialist
Northwestern Mutual
Lakeland, FL
01.2018 - 01.2020
- Executed cold and warm outbound calls to potential candidates for interview scheduling
- Facilitated interviews and guided candidates through comprehensive onboarding process to join firm
- Recruited 10 new Financial Advisors in 2019 and established internship program for 11 interns
- Collaborated with hiring managers to identify staffing needs and develop job descriptions.
- Sourced candidates through various channels, including social media and job boards.
- Managed applicant tracking system for efficient candidate organization and communication.
Customer Service Representative
GEICO
Lakeland, FL
01.2014 - 01.2016
- Provided resolution and strategy for client inquiries, claims, demographics, complaints or concerns
- Managed over 90 inbound calls daily while ensuring 100% customer satisfaction
- Executed updates and maintenance of client accounts utilizing internal system.
- Resolved customer complaints through effective communication strategies.
- Documented interactions accurately in customer relationship management system.
- Trained new representatives on company policies and procedures.
Outside Sales Representative
TruGreen
Plant City, FL
01.2013 - 01.2014
- Marketed products directly to consumers through door-to-door sales
- Achieved recognition as Top Sales Representative of Month on three occasions
- Streamlined sales process, transitioning from prospecting and cold calling to closing in 20 minutes
- Drove territory sales to record levels in April and July 2014
- Presented product demonstrations to clients, highlighting features and benefits effectively.
- Utilized CRM software to track sales activity and manage customer interactions efficiently.
Education
Bachelors of Education - Sports Management, Business
Southeastern University
Lakeland, FL05.2015
Skills
- B2B sales and account management
- Client-focused strategies
- Lead prospecting and recruiting
- Team collaboration
- Business analysis and organization
- Resource management and inventory oversight
- Attention to detail
- Customer relationship management
References
Available upon request
Timeline
Office Coordinator
Arthrex Tampa
12.2024 - Current
Field Inventory Auditor
Arthrex
01.2023 - 11.2024
Outside Sales Representative
Victor Distributing Company
01.2020 - 01.2022
Talent Acquisition Specialist
Northwestern Mutual
01.2018 - 01.2020
Customer Service Representative
GEICO
01.2014 - 01.2016
Outside Sales Representative
TruGreen
01.2013 - 01.2014
Bachelors of Education - Sports Management, Business
Southeastern University
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