Brock Minich
Davie,Florida
Summary
I highly value building relationships and am driven to continue making an impact in other's lives. New graduate with degree in Marketing-MBA, excited to launch career as Marketing Specialist. Expert in managing profiles on social media platforms like Facebook, Twitter and Instagram. Successful in expanding online presence through personalized interactions with followers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Mangrove Bay
03.2020 - Current
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Provided sales inquiries with preliminary information and set up appointments with Director of Sales & Marketing
- Documented customer interactions in internal database to maintain customer service history details.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Sales Associate
Lululemon, Gardens
09.2020 - 02.2021
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Professional Baseball Player
Seattle Mariners, Minor League Baseball
06.2019 - 07.2020
- Effectively communicated with diverse group of athletes, coaches and game officials using dynamic listening and open-ended questioning skills.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie. Managed time effectively while traveling for games, attending practice and going to classes.
Education
Bachelor of Science - Pyschology
Nova Southeastern University
Davie, FLMBA - Business And Marketing
Nova Southeastern University
Davie, FL12.2023
Skills
- Search Engine Marketing
- Google Analytics Setup
- Market Analysis
- KPI Monitoring
- Social Media Management
- SEO Proficiency
- Account Management
- Adobe Creative Suite Proficiency
Accomplishments
-Drafted in the 2019 MLB Draft by the Seattle Mariners
-Google Digital Marketing & E-commerce certified
Certification
Google Digital Marketing and E-commerce
Timeline
Google Digital Marketing and E-commerce
06-2023
Sales Associate
Lululemon, Gardens
09.2020 - 02.2021
Customer Experience Specialist
Mangrove Bay
03.2020 - Current
Professional Baseball Player
Seattle Mariners, Minor League Baseball
06.2019 - 07.2020
Bachelor of Science - Pyschology
Nova Southeastern University
MBA - Business And Marketing
Nova Southeastern University
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