Brock Neptune
Limington
Summary
As a Service Leader at Hannaford, I excelled in fostering customer service excellence and team leadership, significantly enhancing the customer experience. My proactive approach in establishing operational standards and resolving complaints, coupled with effective team collaboration, propelled our team to exceed performance goals. My skills in communication and problem-solving have been pivotal in driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Service Leader
Hannaford
04.2024 - Current
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Encouraged a positive and productive work environment among team members.
- Established standard operating procedures for handling customer inquiries and complaints.
- Provided feedback to store managers regarding customer inquiries or complaints.
- Managed team schedule to ensure adequate coverage during peak hours.
Cashier and Service Clerks
02.2021 - 04.2024
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified customer age requirement for alcohol or tobacco purchases.
- Discounted purchases by scanning and redeeming coupons.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Education
High School -
Bonny Eagle High School
Standish, MaineSkills
- Customer service
- Team leadership
- Communication skills
- Problem solving
- Customer service excellence
- Teamwork
- Reliability
- Teamwork and collaboration
References
Available upon request
Affiliations
- Gaming
- Fishing
- Swimming/Kayaking
Accomplishments
- High Honors
- Scholarship
Timeline
Service Leader
Hannaford
04.2024 - Current
Cashier and Service Clerks
02.2021 - 04.2024
High School -
Bonny Eagle High School
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