Summary
Overview
Work History
Education
Timeline
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Brock Pitzer

McKinleyville

Summary

English and math educator with refined customer service and auditing skills. Ease at engaging and maintaining thoughtful and informative communication. Polite, courteous, professional, punctual and responsible employee looking for long term at Blue Lake working in the Player's Club promoting casino benefits, awards programs and special events. Dedication to enhancing guest experience in a fun environment.

Overview

10
10
years of professional experience

Work History

English Teacher

Chiang Rai University
06.2022 - 03.2025
  • English and math teacher for Thai students.
  • Developed lesson plans tailored to diverse learning styles.

Front Desk Night Auditor

Laguna Beach House
05.2021 - 05.2022
  • Managed nightly front desk operations, ensuring accurate guest financial transactions and cash handling.
  • Promoted hotel loyalty program benefits effectively, increasing membership rates among overnight stayers.

Payroll and Human Resources Associate

University of Oregon
05.2020 - 05.2021
  • First contact for employees, staff and students
  • Processed payroll accurately for over 200 employees
  • Assisted with benefits programs, addressing employee inquiries while adhering to strict confidentialty

Concierge, Valet and Vacation Specialist

Wyndham Hotels
01.2015 - 01.2019
  • Managed guest inquiries on benefits and activities.
  • Maximized guest satisfaction enhancing guest loyalty
  • Assisted guests with check-in and valet services.

Education

Bachelor of Arts - Accounting, HR

California State University Fullerton
Fullerton, CA
05-1992

Timeline

English Teacher

Chiang Rai University
06.2022 - 03.2025

Front Desk Night Auditor

Laguna Beach House
05.2021 - 05.2022

Payroll and Human Resources Associate

University of Oregon
05.2020 - 05.2021

Concierge, Valet and Vacation Specialist

Wyndham Hotels
01.2015 - 01.2019

Bachelor of Arts - Accounting, HR

California State University Fullerton

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Brock Pitzer