Summary
Overview
Work History
Education
Skills
Timeline
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Brock Salehi

Gilsum,NH

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

15
15
years of professional experience

Work History

Bartender Shift Manager

Benders
08.2023 - 12.2023
  • Trained new bartenders and barbacks to help maintain talented team.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Managing Bartender

Pour House
03.2022 - 08.2023
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
  • Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
  • Developed innovative cocktail menus that attracted new patrons and increased overall sales.

Bartender

Waxy O'Connors
08.2012 - 06.2016
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Assisted with inventorying beverage stock and bar supplies.

Bartender

McCue's
04.2009 - 06.2012
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Education

BBA - Health Administration

Southern New Hampshire University
Hooksett, NH

Associate of Science - Medical Coding And Billing

Springfield Technical Community College
Springfield, MA
05.2016

No Degree -

Boston School of Bartending
Springfield, MA
2002

Skills

  • New Hire Training
  • Beverage Preparation
  • Performance Improvement
  • Intuit QuickBooks
  • Basic accounting
  • Scheduling
  • Budget Administration
  • Payment Processing

Timeline

Bartender Shift Manager

Benders
08.2023 - 12.2023

Managing Bartender

Pour House
03.2022 - 08.2023

Bartender

Waxy O'Connors
08.2012 - 06.2016

Bartender

McCue's
04.2009 - 06.2012

BBA - Health Administration

Southern New Hampshire University

Associate of Science - Medical Coding And Billing

Springfield Technical Community College

No Degree -

Boston School of Bartending

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Brock Salehi