BROCK SHAGENA
Tulsa
Summary
Creative solution developer and process automation expert.
Overview
11
11
years of professional experience
Work History
Reporting Analyst
Celink
12.2023 - Current
- Development of Analytics, Automation, and Business Applications on the Power Platform.
- Support of enterprise level systems and applications
- Sharepoint development and administration
Database Support Specialist
Tulsa Arts Management Consortium
10.2022 - 12.2023
- Provided technical support and implementation assistance of Tessitura CRM software.
- Developed analytics dashboards and other reporting.
- Provided basic database administration services.
Customer Support Specialist
Icertis
03.2020 - 02.2021
- Provided Technical Support as well as implementation services and onboarding for enterprise level customers.
- Functioned as a Technical Account Manager, bridging the gap between customers and the engineering team.
- Developed reporting and built tools for internal teams to improve and automate processes.
Customer Support Engineer
Nintex
01.2017 - 03.2019
- Provided Technical and Developer Support for Process Automation software.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Explained complex technology-related issues in understandable terms to customers.
Technical Support Specialist
Slalom
03.2019 - 03.2020
- Provided technical support for internal users of custom built applications.
- Functioned as Jr. Salesforce administrator.
Technical Support Analyst
Tyler Technologies
11.2017 - 10.2019
- Provided Technical Support for ERP software.
- Provided implementation and integration professional services.
Technical Support Engineer
Tableau
06.2014 - 05.2016
- Provided technical support for Tableau server and associated API's.
- Assisted with upgrades and data integration projects.
- Functioned as the subject matter expert for Tableau REST API.
Education
Bachelor of Science - Computer Information Systems
DeVry University
Phoenix, AZ10.2013
Skills
- Power Platform development
- Dashboard creation and management
- Process automation
- Sharepoint
- SQL Server
- Rest API
Timeline
Reporting Analyst
Celink
12.2023 - Current
Database Support Specialist
Tulsa Arts Management Consortium
10.2022 - 12.2023
Customer Support Specialist
Icertis
03.2020 - 02.2021
Technical Support Specialist
Slalom
03.2019 - 03.2020
Technical Support Analyst
Tyler Technologies
11.2017 - 10.2019
Customer Support Engineer
Nintex
01.2017 - 03.2019
Technical Support Engineer
Tableau
06.2014 - 05.2016
Bachelor of Science - Computer Information Systems
DeVry University
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