Brock Virtanen
Davie,FL
Summary
Knowledgeable [Desired Position] with solid background in handling tasks efficiently and accurately. Demonstrated ability to manage various types of packages and materials, ensuring timely and safe delivery. Proven skills in problem-solving and attention to detail, consistently maintaining high standards in workflow processes.
Overview
12
12
years of professional experience
Work History
Dog Daycare Handler, Every Dog Handler
Barkers Pet Center
08.2021 - Current
- Operated equipment safely and effectively to support handling processes.
- Assisted in loading and unloading materials to ensure efficient workflow.
- Followed safety protocols to maintain a secure working environment.
- Collaborated with team members to optimize handling procedures.
- Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns.
- Monitored animal health, attention and behavior during training sessions.
- Kept animals stimulated with variety of enrichment activities.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Observed animals closely to understand individual needs and behaviors.
- Streamlined grooming processes, ensuring all dogs maintained optimal hygiene and health.
- Conducted advanced obedience training to improve dogs' responsiveness to commands, enhancing their ability to perform in varied environments.
- Improved dogs' socialization skills with consistent exposure to new people and animals, reducing anxiety and potential aggression.
- Developed tailored exercise routines for each dog, promoting physical health and mental alertness.
- Observed animals during different activities to identify possible illnesses or injuries requiring care.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
- Instructed and supervised volunteers and staff on proper animal handling procedures.
- Utilized positive reinforcement techniques to successfully train animals.
- Succeeded in training diverse animals with confident training techniques and trusting relationships.
- Created innovative ways to teach animals new behaviors and tricks.
- Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
- Assisted in daily care and management of dogs, ensuring their health and well-being.
- Learned to handle various dog breeds, adapting techniques to meet individual needs.
- Supported training sessions by reinforcing commands and behaviors with positive reinforcement.
- Maintained cleanliness of dog areas, promoting a safe and hygienic environment.
- Observed dog behavior and reported any concerns to senior handlers for further assessment.
- Developed skills in using grooming tools and equipment for basic grooming tasks.
- Engaged with pet owners, providing updates on their dog's activity and behavior during visits.
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Managed up to [Number] dogs of varying breeds and sizes, providing attentive care.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
- Collaborated with fellow team members to create a smooth workflow between handlers, groomers, trainers, and other staff at the facility.
- Achieved timely and efficient completion of tasks by prioritizing workload and effectively managing time in a fast-paced environment.
- Transported dogs safely and maintained clean driving record.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Reduced instances of behavioral issues among dogs by implementing structured routines during daily activities such as feeding, walking, and playing.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed positively to the overall atmosphere within the workplace by fostering camaraderie among coworkers through teamwork initiatives on complex projects such as event planning and community outreach.
- Developed strong relationships with clients, resulting in repeat business and referrals due to outstanding service as a dog handler.
- Provided exceptional customer service, addressing client inquiries promptly and professionally, resulting in increased satisfaction ratings for the company.
- Incorporated positive reinforcement methods to correct behavior problems and train for competitions, law enforcement use, and home security.
- Increased dog training success rates by utilizing positive reinforcement techniques and maintaining consistency in commands.
- Improved client retention through excellent communication skills, addressing concerns, and delivering progress updates on their dog''s training progress.
- Enhanced client satisfaction by providing exceptional care and attention to their dogs during handling sessions.
Master Deck Hand
Water Taxi
08.2018 - 05.2021
- Operated tools and machinery to complete tasks efficiently and safely.
- Assisted in training new team members on operational procedures and safety protocols.
- Monitored quality control standards to ensure compliance with company regulations.
- Collaborated with team members to streamline workflows and improve productivity.
- Maintained equipment and performed routine inspections to prevent downtime.
- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
- Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.
Full Service Manager
Coca Cola Refreshments
04.2014 - 09.2017
- Led service team to enhance customer satisfaction through improved response times and issue resolution processes.
- Developed training programs for staff, increasing operational efficiency and service quality across departments.
- Implemented new scheduling system, optimizing resource allocation and reducing wait times for clients.
- Analyzed service metrics to identify areas for improvement, leading to streamlined workflows and enhanced performance standards.
- Spearheaded initiatives to integrate customer feedback into service strategies, driving enhancements that increased client loyalty.
- Mentored junior staff, fostering a collaborative team environment focused on continuous learning and development.
- Coordinated cross-departmental communication to ensure alignment on service delivery goals and client expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Atmospheric Sciences And Meteorology
Florida International University
11200 SW 8th St, Miami, FL 3319902-2012
Skills
- Workplace safety
- Task delegation
- Equipment operation
- Packing skills
Timeline
Dog Daycare Handler, Every Dog Handler
Barkers Pet Center
08.2021 - Current
Master Deck Hand
Water Taxi
08.2018 - 05.2021
Full Service Manager
Coca Cola Refreshments
04.2014 - 09.2017
Atmospheric Sciences And Meteorology
Florida International University
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