BROCK WINDELL
Fort Myers,FL
Overview
9
9
years of professional experience
Work History
Valet
Crown Valet
04.2025 - Current
- Managed vehicle organization and flow to optimize parking efficiency.
- Provided exceptional customer service, enhancing guest satisfaction during valet operations.
- Coordinated vehicle retrieval and delivery, ensuring timely service for guests.
- Conducted routine inspections of parked vehicles, maintaining safety standards and security protocols.
- Maintained accurate records of parked vehicles, ensuring accountability and traceability.
- Built positive customer rapport for courteous, friendly and professional service.
Server
Tokyo Nikkei
11.2024 - 05.2025
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to facilitate smooth order processing and communication.
- Trained new servers on menu items, service standards, and operational procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained cleanliness of dining areas, promoting a welcoming environment for guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints effectively to enhance overall dining experience and satisfaction.
Customer Service Representative
Publix Supermarket
01.2017 - 01.2020
- Conducted accurate and efficient cash transactions at checkout, ensuring precise handling of payments.
- Adhered to Publix’s customer service standards, creating a welcoming and friendly atmosphere for patrons.
- Addressed customer inquiries, resolved issues, and provided assistance in a timely and courteous manner.
- Participated in training programs to stay updated on company policies, product knowledge, and best practices.
Education
Entrepreneurship - Entrepreneurship
Florida Gulf Coast University
12-2025
High School Diploma - undefined
Marjory Stoneman Douglas High School
01.2021
Skills
- Effective communication
- Problem-solving capabilities
- Leadership and team collaboration
- Efficient time management
- Sales and customer service
- Patience and composure
- Efficient work ethic
- Problem-solving
- Team collaboration
Timeline
Valet
Crown Valet
04.2025 - Current
Server
Tokyo Nikkei
11.2024 - 05.2025
Customer Service Representative
Publix Supermarket
01.2017 - 01.2020
High School Diploma - undefined
Marjory Stoneman Douglas High School
Entrepreneurship - Entrepreneurship
Florida Gulf Coast University
ADDITIONAL INFORMATION
- Relevant Courses
- Entrepreneurship and creativity
- Entrepreneurial mindset
- Foundational start-up skills
- Digital technologies
- Effective speaking