Brock Zapalac
Sealy,TX
Summary
Experienced technician professional with a strong background in safety compliance, equipment inspection, and hands-on troubleshooting. Known for clear communication, problem solving and a clean safety record. With knowledge of Train operations, signaling, safety, and yard switching. Family has railroading background.
Overview
11
11
years of professional experience
Work History
Managed Repair Representative
Progressive Insurance
Houston, Texas
08.2019 - Current
- Oversaw repair workflow, ensuring quality standards and timelines met to enhance customer satisfaction.
- Engaged with customers to clarify repair processes and promptly resolve concerns, fostering trust and transparency.
- Facilitated repair approvals, minimizing vehicle downtime and improving overall customer experience.
Auto Technician
Riverside Tire
Sealy, Texas
09.2017 - 08.2019
- Mounted, balanced, and rotated tires using Riverside Tire shop equipment.
- Performed oil changes, fluid checks, and preventive maintenance for customer vehicles.
- Diagnosed drivability problems with scan tools and test drives at Riverside Tire.
RV Technician
Camping World
Tyler, Texas
09.2016 - 09.2017
- Diagnosed RV electrical, plumbing, and appliance issues in Camping World service bays.
- Installed new RV parts such as awnings, windows, doors, furniture, cabinets and other components.
- Inspected and tested RV components to diagnose problems with engine performance or mechanical issues.
- Provided technical advice to customers regarding operation of their RVs.
Bus Technician
Lindale ISD
Lindale, Texas
07.2015 - 09.2016
- Inspected Lindale ISD school buses for safety, brakes, lights, and fluid levels.
- Replaced defective parts by removing worn components and installing new ones according to established safety procedures.
- Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
Education
High School Diploma -
Lindale HIgh School
Lindale, TX06-2011
Skills
- Railroad signaling
- Air brake systems
- Switch operations
- Safety compliance
- Equipment inspection
- Train operations
- Incident reporting
- Attention to detail
- Effective communication
- Situational awareness
- Problem solving
- Team collaboration
Timeline
Managed Repair Representative
Progressive Insurance
08.2019 - Current
Auto Technician
Riverside Tire
09.2017 - 08.2019
RV Technician
Camping World
09.2016 - 09.2017
Bus Technician
Lindale ISD
07.2015 - 09.2016
High School Diploma -
Lindale HIgh School