Brock Bronson
Oviedo,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Manager, Construction – Market Expansion
WOW! Internet Cable and Phone
04.2023 - Current
- Manage day-to-day construction operations in a new build FTTH market with direct reporting of two construction project coordinators
- Oversee and hold accountable all contract partners
- Implemented and maintained QC procedures to ensure the quality of work
- Work with the county and all municipalities to develop and maintain relationships
- Lead weekly meetings for project updates and complaint resolutions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established team priorities, maintained schedules, and monitored performance.
Construction Project Coordinator
WOW! Internet Cable and Phone
07.2018 - 04.2023
- Plan, schedule, organize, direct, control and evaluate construction projects from start to finish according to schedule, specifications and budget
- Handle project administration, including cost control, schedule control and change order administration
- Prepare and submit construction project budget estimates
- Issue and submit permit applications to municipalities and the power company
- Track all projects using a variety of applications including Smartsheets, excel, word, P.A.R.T, Google sheets, and others
- Work with CAD to update and revise existing design maps.
- Streamlined project timelines by efficiently coordinating tasks among various construction teams.
- Resolved issues swiftly through effective problem-solving skills, minimizing delays in project completion times.
- Held construction progress and regular status meetings with project team.
Lead Field Service Technician (I&R)
WOW! Internet Cable and Phone
04.2017 - 06.2018
- Assist supervisor in order to provide accurate and timely installation and service of broadband products by technicians
- Assist in the training and development of technicians
- Assure that any errors in installation or service are promptly resolved
- Complete quality audits on all team members and partner groups
- Provide superior customer service and troubleshooting on 60 day calls, escalations, and install complaints
- Ensure that company quality and customer service standards are maintained
- Work with managers, supervisors, and employees to promote a positive attitude and good employee morale.
Lead Field Service Technician - CLI
WOW! Internet Cable and Phone
05.2015 - 04.2017
- Manage CLI department with direct reporting of two CLI technicians
- Locate and repair signal leakage from plant to customer premises and file annual report with the FCC
- Repair damaged tap faces, lock boxes, and pedestals
- Maintain continuity web application which monitors node power supplies in real time
- Maintain power supply transponders
- Manage maintenance department fleet of bucket trucks
- Schedule and oversee bucket truck ANSI inspections
- Varying other assigned duties.
Quality Assurance Technician
WOW! Internet Cable And Phone
08.2013 - 06.2014
- Complete quality assurance checks on completed work orders, including outside and inside premises, ensuring proper compliance of company guidelines
- Work with technician supervisors to give feedback to technicians on areas of improvement or success
- Assist with new hire training
- Assist with overflow of work orders
- Create training topics to be shared during weekly meeting
- Work with partner groups on training, quality checks, and feedback.
Field Service Technician
WOW! Internet Cable And Phone
08.2011 - 08.2013
- Install and repair broadband services, including cable, internet, and phone while providing excellent customer service
- Complete assigned work orders while following company guidelines in a timely manner
- Maintain van maintenance
- Follow all safety guidelines.
Education
G.E.D -
College of the Desert
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Project Management
- Budget Control
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Customer Relationship Management
- Task Delegation
Accomplishments
- Successfully managed a 60 mile plant extension build with a $2 million budget in my second year as a construction coordinator.
- Locally managed a new FTTH market build with a $120 million budget.
Timeline
Manager, Construction – Market Expansion
WOW! Internet Cable and Phone
04.2023 - Current
Construction Project Coordinator
WOW! Internet Cable and Phone
07.2018 - 04.2023
Lead Field Service Technician (I&R)
WOW! Internet Cable and Phone
04.2017 - 06.2018
Lead Field Service Technician - CLI
WOW! Internet Cable and Phone
05.2015 - 04.2017
Quality Assurance Technician
WOW! Internet Cable And Phone
08.2013 - 06.2014
Field Service Technician
WOW! Internet Cable And Phone
08.2011 - 08.2013
G.E.D -
College of the Desert
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