Brocke Gater
Dallas,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Sr. Business Analyst
PFSweb, Now Part of GXO
08.2022 - Current
- Manage stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Improve project efficiency by analyzing business processes and identifying areas for improvement.
- Analyze sales data, including pipeline, performance metrics, and forecasts, to identify trends and opportunities
- Assist in the development of sales forecasts and annual operating plans based on historical performance and business goals
- Generate regular and ad-hoc sales reports for stakeholders, providing insights and recommendations to optimize sales strategies
Contact Center Supervisor
PFSweb, Inc.
07.2019 - 08.2022
- Created a positive work environment, fostering strong teamwork and agent engagement.
- Supervised and tracked phone and email activity using various contact center applications and software tools which resulted in reduced average handling time with effective coaching and feedback sessions for agents.
- Ensured compliance with company policies and procedures, maintaining the highest level of professionalism within the team.
- Directed, guided, coached and mentored team of 100+ agents and surpassed individual and corporate goals.
Prestige Sales Manager
Ulta Beauty
04.2019 - 07.2019
- Analyzed sales data regularly to identify areas for improvement in both individual performance and overall company strategy.
- Conducted regular market research to stay ahead of industry trends and make informed decisions regarding product offerings.
- Provided exceptional after-sales support to clients, addressing any concerns promptly and ensuring their continued satisfaction.
- Implemented creative sales incentives for team members, inspiring friendly competition and driving higher performance levels across the board.
Operations Manager
SEPHORA INSIDE JCPENNEY
05.2017 - 03.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Sales Associate
JCPENNEY
10.2016 - 05.2017
- Prepared merchandise for sales floor to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Manager Intern
WALMART
06.2016 - 08.2016
- Facilitated smooth day-to-day operations by managing various administrative tasks such as vendor coordination, payroll processing, and record-keeping activities.
- Handled daily cash management tasks, ensuring accuracy in transactions and adherence to financial policies.
- Supported store manager in budget planning processes, tracking expenses rigorously to ensure fiscal responsibility within the department.
Education
Bachelor of Science - Fashion Merchandising
Mississippi State University
Starkville, MS05.2016
Skills
- Team Collaboration and Leadership
- Microsoft Excel
- Oral and Written Communication
- Conflict Resolution
- Supervision and Training
- Problem-Solving
- Multitasking
- Managing Client Relationships
- Detail-Oriented
- Data Analysis
- Time Management
Affiliations
- Member, Alpha Kappa Alpha Sorority, Inc
Timeline
Sr. Business Analyst
PFSweb, Now Part of GXO
08.2022 - Current
Contact Center Supervisor
PFSweb, Inc.
07.2019 - 08.2022
Prestige Sales Manager
Ulta Beauty
04.2019 - 07.2019
Operations Manager
SEPHORA INSIDE JCPENNEY
05.2017 - 03.2019
Sales Associate
JCPENNEY
10.2016 - 05.2017
Assistant Manager Intern
WALMART
06.2016 - 08.2016
Bachelor of Science - Fashion Merchandising
Mississippi State University
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