Brockman Wallace II
Miami
Summary
Hardworking employee enthusiastic about learning cybersecurity field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Flywheel Dsp
02.2025 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Entrepreneur
WALL 2 WALL LLC
05.2020 - Current
- Valet/Event parking and chauffeur services
- Improved customer satisfaction with exceptional project management skills.
- Determined business plan, mission statement, and vision.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Security Officer
Charles Village Pub Towson
01.2021 - 06.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Cashier Team Lead
Fosters Grille
09.2020 - 01.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
Bachelor of Arts - Communication Studies
Towson University
Baltimore, MD12-2023
Skills
- Positive attitude
- Goal setting
- Report writing
- Cash handling
- Customer service
- Valid Driver's license
- Team management
- Teamwork and collaboration
- Customer relations
- Punctual and reliable
- Time management skills
Accomplishments
High school football team MVP, Coaches leadership award
College football team leader
Timeline
Delivery Driver
Flywheel Dsp
02.2025 - Current
Security Officer
Charles Village Pub Towson
01.2021 - 06.2021
Cashier Team Lead
Fosters Grille
09.2020 - 01.2021
Entrepreneur
WALL 2 WALL LLC
05.2020 - Current
Bachelor of Arts - Communication Studies
Towson University
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