Broderick Brown
Phoenixville,PA
Summary
Over 19 years of experience as a Customer Service/Team Lead/Manager experience with a strong leadership and relationship-building skillset. I always strive to improve or meet standard excellence, extremely motivated, & responsible while treating others with dignity and care. When in comes to leadership roles, I take pride in making my team/colleagues feel valued and respected while ensuring all work is proficient and performance-driven.
Overview
19
19
years of professional experience
Work History
IOT/Loss Prevention Representative/Operations Supervisor
The Hartford Steamboiler Inspection & Insurance Co
Valley Forge, PA
10.2019 - 08.2024
- In these roles, I combined technical expertise with leadership skills to manage the complex interplay between security, technology, and operations. My work was instrumental in reducing losses, improving efficiency, and ensuring that the company's assets were protected and utilized effectively. As asupervisor, I needed to balance the demands of daily operations with long-term strategic goals. My focus was on optimizing processes, leading a motivated team, and ensuring that the company's operations were efficient and cost-effective. I interviewed new talent for my team that would align with the overall busniess objectives.
Reginal Facilities Coordinator/Routing & Logistics
Emcor/USM
Norristown, PA
05.2018 - 10.2019
- Prepare and maintain RFPs, bid information, and other documents. In this role, I needed to be highly organized, detail-oriented, and capable of managing multiple priorities simultaneously. The combination of facility management and logistics requires a broad skill set, including problem-solving, negotiation, and strategic planning, all aimed at ensuring that regional operations run smoothly and efficiently.
Production Processing Manager
Joe Piper Inc.
Birmingham, AL
10.2005 - 05.2018
- I have had several promotions during this time. Develop production tracking and quality control systems, analyze production daily, provide quality control, maintain maintenance, and other operational reports, manage time wisely, and detect production problems. My roles required strong organizational skills and problem-solving abilities. It was a dynamic position that involved juggling multiple responsibilities, all aimed at ensuring that the production process was efficient, cost-effective, and met the company's quality standards.
Education
Computer Science And Programming
Jefferson State Community College
Birmingham, AL01-2005
Skills
- Leadership/Logical Thinking
- Team Building
- Problem Solving/Critical Thinking
- Customer Service/Issue & Conflict Resolution
- Strategic Planning/Tactfulness
- Development/Execution
Timeline
IOT/Loss Prevention Representative/Operations Supervisor
The Hartford Steamboiler Inspection & Insurance Co
10.2019 - 08.2024
Reginal Facilities Coordinator/Routing & Logistics
Emcor/USM
05.2018 - 10.2019
Production Processing Manager
Joe Piper Inc.
10.2005 - 05.2018
Computer Science And Programming
Jefferson State Community College
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