BRODERICK CALDWELL
LEE HEALTH
Fort Myers,FL
1
Certification
9
years of professional experience
Meticulous aspiring IT Project Manager with proven skills in client relationship building, requirements gathering, scope definition, inventory coordination, and technical project planning. Adept at supporting cross-functional teams, improving operational processes, and aligning project deliverables with strategic organizational goals. Ready to leverage strong organizational, communication, time-management, and problem-solving abilities to drive successful outcomes in full-time, entry-level IT project management roles.
Work History
Device Technician
3 Years 4 Months- Resolved device, application, access, and workflow-impacting technology issues for clinical staff, ensuring uninterrupted patient-care operations.
- Documented, triaged, and resolved incidents in ServiceNow using Epic, Microsoft Intune, Microsoft 365, improving ticket visibility and follow-through.
- Increased technology adoption by training healthcare staff on device usage, application workflows, and support procedures in a clear, user-friendly manner.
- Created practical documentation and knowledge resources to enable consistent troubleshooting and expedite resolution of support issues.
Residential Launch Account Manager
5 Years 3 Months- Led technology onboarding and service-adoption efforts for residential communities, establishing a foundation for effective healthcare IT user support.
- Coordinated with internal teams, vendors, property managers, and end users to resolve technical questions and escalations, ensuring uninterrupted service.
- Resolved technical questions and escalations by coordinating with internal teams, vendors, property managers, and end users to maintain service continuity.
- Enhanced customer experience through proactive communication and issue tracking while managing relationships across stakeholder groups.
Education
Associate of Science - Business Administration
Information Technology System Administrator - Information And Computer Systems
Skills
ServiceNow incident management
Epicthcare IT Support
ServiceNowevice Support
Microsoft Intune
Microsoft 365
Endpoint Troubleshooting
Cloud Services
User Training
Technical Documentation
Escalation Management
Stakeholder Communication
Epic
ServiceNow
Ivanti Web Desk
Certification
CAPM – Expected 2026, Technical Writing Software Documentation – Lee Health, 2024
Timeline
Device Technician
LEE HEALTH
04.2023 - CurrentRead More
Residential Launch Account Manager
SUMMIT BROADBAND
01.2018 - 04.2023Read More
Valencia College
Associate of Science from Business Administration
Read More
MyComputerCareer
Information Technology System Administrator from Information And Computer Systems
Read More