Broderick Charles
Cypress,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Leak Surveyor Supervisor
Centerpoint Energy Inc
Houston, TX
06.2021 - Current
- Analyzed survey data to determine the source of any possible leakage.
- Developed strategies for improving efficiency and accuracy of leak surveying processes.
- Collaborated with engineers and other professionals on projects requiring specialized expertise.
- Ensured that all tools and equipment used during leak surveys were properly calibrated before use.
- Worked collaboratively with field personnel to ensure safety protocols were followed at all times while conducting leak surveys.
- Documented all pertinent information gathered during leak surveys including photographs, notes, sketches.
- Interpreted maps and diagrams related to pipelines and underground utilities.
- Maintained up-to-date knowledge of relevant regulations and standards related to leak surveying.
- Assisted with customer requests and answered questions to improve satisfaction.
- Responsible for surveying over 11,000 miles of gas main annually.
- Point of contact for Leak Investigation assistance.
Operations Leader
Centerpoint Energy Inc
Houston, TX
05.2016 - 06.2021
- Monitored operations and reviewed records and metrics to understand company performance.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Implemented strategies to take advantage of new opportunities.
- Trained new employees for service and construction
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
- Investigated and completed reports for work-related injuries.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Built and developed employee talent to drive engagement, resulting in advancement within company in service and construction.
Sr. Service Rep. A
Centerpoint Energy Inc
Houston, TX
06.2004 - 05.2016
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Consulted with customers regarding needs and addressed concerns.
- Investigated gas leak while mitigating emergencies by using the company standards and policies.
- Restored services during outages and repaired damaged gas lines by third parties.
- First responder to any damages to CenterPoint gas facilities.
- Resolve customer complaints
- Trained new employees
Service Helper
Centerpoint Energy Inc
Houston, TX
11.2002 - 06.2004
- Turned off gas services for non-payment
- Reread gas meters for billing issues
- Resolved customer complaints
- Installed gas meters for new builders
C&M Mechanic
Centerpoint Energy Inc
Houston, TX
09.2002 - 10.2002
- Investigated gas leaks
- Repaired gas lines
- Located gas lines
- Completed paperwork from third party damages
- Operated heavy machinery
Construction Helper
Centerpoint Energy Inc
Houston, TX
07.2000 - 09.2002
- Repaired or replaced damaged parts on equipment prior to use.
- Demonstrated best safety practices working at heights and lifting various objects.
- Ensured compliance with OSHA safety regulations at all times.
- Assisted with diverse construction challenges to help team and customer.
Meter Reader
Centerpoint Energy Inc
Houston, TX
01.1998 - 07.2000
- Train new employees on proper techniques for taking accurate readings from utility meters.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Provide customers with information about energy conservation measures and services available through utility company.
- Notify supervisors immediately if any suspicious activity is observed while performing meter reading duties.
- Read electric and gas meters in assigned areas to determine amount of usage; ensure accuracy of readings.
Education
James Madison High School
Houston, TX06-1995
Skills
- Conflict Resolution
- Detail Oriented
- Emergency Services
- Safety Protocols
- Decision-Making
- Problem-Solving
- Relationship Building
- Job Site Evaluation
- Hand and Power Tools
- OSHA Compliance
- Team Collaboration
- Emergency Response
- Mentoring and Coaching
- Hand and Power Tool Operation
Accomplishments
- Member of Learning to Lead class 2021
- Member of West Houston Leadership
- President of Leak Survey Sub-committee for Texas Gas Association
Timeline
Leak Surveyor Supervisor
Centerpoint Energy Inc
06.2021 - Current
Operations Leader
Centerpoint Energy Inc
05.2016 - 06.2021
Sr. Service Rep. A
Centerpoint Energy Inc
06.2004 - 05.2016
Service Helper
Centerpoint Energy Inc
11.2002 - 06.2004
C&M Mechanic
Centerpoint Energy Inc
09.2002 - 10.2002
Construction Helper
Centerpoint Energy Inc
07.2000 - 09.2002
Meter Reader
Centerpoint Energy Inc
01.1998 - 07.2000
James Madison High School
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