Broderick Dyes
Rochester,NY
Summary
Dynamic Area Operations Manager with a proven track record at Dave & Buster's, excelling in financial analysis and cost-saving strategies. Skilled in bar operations and customer service, I enhanced team productivity and morale while managing multiple projects. Committed to maintaining high standards and fostering a positive work environment.
Overview
14
14
years of professional experience
Work History
Area Operations Manager
Dave & Buster's
07.2023 - Current
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Wrote schedules for my area once a week.
- Weekly inventories with my area.
Bartender
Bachelor Forum
10.2020 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender and Key
Dave And Buster’s
02.2016 - 07.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Trained multiple server and bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Managed cash and bar revenue during special promotions or sporting events.
- Operated efficiently in high-volume setting to prepare and serve multiple drinks per hour.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Orchestrated numerous private parties, business meetings and formal engagements.
Crew Member
Great Harvest Bread Co.
04.2011 - 05.2015
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter and other areas.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
Education
Brighton High School
Rochester, NY06.2009
Skills
- Responsible Serving
- Ability to Lift 30 Pounds
- Monitoring Alcohol Consumption
- Bar Operations and Logistics
- Customer Service
- Counting Drawers
- Weekly Inventories
- Expediting Food
- Computer Work
Accomplishments
Employee of the month multiple times
Timeline
Area Operations Manager
Dave & Buster's
07.2023 - Current
Bartender
Bachelor Forum
10.2020 - 01.2022
Bartender and Key
Dave And Buster’s
02.2016 - 07.2023
Crew Member
Great Harvest Bread Co.
04.2011 - 05.2015
Brighton High School
Similar Profiles
Cameron AndersonCameron Anderson
Team Member at Dave & Buster'sTeam Member at Dave & Buster's
Brandon CatonBrandon Caton
Bar Back, Front Desk, Restaurant Manager at Dave & Buster'sBar Back, Front Desk, Restaurant Manager at Dave & Buster's
Mavi MoussimiMavi Moussimi
Shift Manager at Dave & Buster'sShift Manager at Dave & Buster's
Hans Angelo PradoHans Angelo Prado
Amusements Lead at Dave & Buster'sAmusements Lead at Dave & Buster's
Linda WilcoxLinda Wilcox
Self Hire Community Support Staff at Heritage Christian ServicesSelf Hire Community Support Staff at Heritage Christian Services