Summary
Overview
Work History
Education
Skills
Certification
Certification Details
Personal Information
Timeline
Generic

Brody Boggs

Colorado Springs,United States

Summary

Resourceful employee adept with data collection and system maintenance tasks. Strong interpersonal skills with a solid history of delivering outstanding customer service. Offering expertise in many areas of the work field. Looking for a new experience that is long lasting with a new team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hardware Technician

Hewlett Packard Enterprise
Colorado Springs, CO
07.2023 - 01.2024
  • Provided technical support to customers, diagnosing and troubleshooting hardware and software issues
  • Demonstrated excellent customer service skills, ensuring customer satisfaction and resolving inquiries promptly
  • Conducted laptop repairs, including hardware replacement and software installations
  • Collaborated with team members to enhance overall service quality and efficiency.

Painter

Boggs Painting
Colorado Springs, CO
01.2021 - 02.2023
  • Prepared surfaces by washing, scraping, sanding and patching holes;.
  • Mixed paints to desired color and texture;.
  • Cleaned up job sites after completion of projects;.
  • Consulted with clients regarding colors and finishes;.
  • Provided expert advice on best products to use for various jobs;.
  • Assessed work areas to determine safety measures required before beginning job.
  • Lots of work with clients/customers keeping a healthy conversation.
  • Used to lifting heavy equipment or anything construction related.

Education

Highschool Diploma -

Tesla Alternative School
05.2023

Skills

  • Certifications Microsoft Office Specialist
  • CompTIA A
  • Highly skilled and detail-oriented hardware technician with a strong background in troubleshooting, customer service, and laptop repair Microsoft Office certified and experienced in network setup Seeking a challenging role as a hardware technician to utilize my technical expertise and provide exceptional support
  • Provided technical support to customers, diagnosing and troubleshooting hardware and software issues Demonstrated excellent customer service skills, ensuring customer satisfaction and resolving inquiries promptly Conducted laptop repairs, including hardware replacement and software installations Collaborated with team members to enhance overall service quality and efficiency Troubleshooting and problem-solving This skill refers to your ability to identify and resolve issues or challenges related to computer hardware, software, and networks It involves a systematic approach to diagnose problems, analyze root causes, and implement effective solutions Strong troubleshooting skills enable you to efficiently resolve technical issues and minimize downtime Customer service and communication Customer service skills are crucial for interacting with clients or end-users in a professional and helpful manner Effective communication allows you to understand their concerns, provide clear explanations, and offer solutions in a friendly and supportive manner Being empathetic, patient, and responsive helps create a positive customer experience Laptop repair and maintenance This skill involves repairing and maintaining laptops, including both hardware and software aspects It encompasses diagnosing and fixing hardware issues such as faulty components, damaged screens, or malfunctioning keyboards Additionally, it includes software installations, updates, and troubleshooting to ensure smooth laptop functionality Network setup and configuration Network setup and configuration involve designing, implementing, and maintaining computer networks This includes tasks such as installing routers, switches, and other network devices, establishing network connections, assigning IP addresses, and configuring security protocols Proficiency in network setup and configuration enables you to create reliable and secure network environments for smooth data transmission and connectivity

Certification

  • Microsoft Office Specialist
  • CompTIA A+

Certification Details

  • Microsoft Office Specialist, To become a Microsoft Office Specialist, individuals need to pass one or more exams specific to the applications they want to certify in. These exams assess the candidate's knowledge and skills in performing tasks such as creating documents, spreadsheets, presentations, managing emails, and utilizing database tools within the respective Microsoft Office applications. By earning the MOS certification, individuals can showcase their proficiency and competence in using Microsoft Office tools, which is highly valuable in many professional settings. It can enhance job prospects, improve productivity, and provide a competitive edge in the job market for roles that require proficiency in Microsoft Office applications.
  • CompTIA A+, CompTIA A+ is a widely recognized and highly regarded certification in the field of information technology (IT). It is an entry-level certification that validates the foundational knowledge and skills required to build, maintain, and troubleshoot computer hardware and software. The CompTIA A+ certification covers a broad range of IT topics, including computer hardware, operating systems, networking, mobile devices, virtualization, and basic cybersecurity principles. It is vendor-neutral, which means the certification is not tied to any specific technology or manufacturer.

Personal Information

My name is Brody, I am from Florida. I have been living in Colorado Springs for about 6 years now. Im originally a painter so I have multiple years of construction experience. I worked at a tech company for 6 months but had to leave short because of my fathers health conditions. He is fully recovered now and i am trying to find my place back into the work field. Able to work any hours graduated 7 months early in 2023.

Timeline

Hardware Technician

Hewlett Packard Enterprise
07.2023 - 01.2024

Painter

Boggs Painting
01.2021 - 02.2023

Highschool Diploma -

Tesla Alternative School
Brody Boggs