Brody Bonner
Hudson
Summary
Dynamic small business owner with a proven track record at Thompson Bonner LLC, excelling in customer relations and team leadership. Enhanced customer satisfaction through exceptional service and efficient operations, resulting in increased repeat business. Skilled in cash handling and relationship building, fostering loyalty and trust among clients.
Overview
14
14
years of professional experience
Work History
Owner/Manager
Thompson Bonner Llc. Commercial Lawn Care
05.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Assistant Manager
Rogers Dirt Works
12.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Delivery Driver
FedEx:Ground
01.2017 - 10.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Manager
Paver Sealers
01.2015 - 01.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Operated day to day work presume cleaning and sealing pavers
Bell Person
Hilton
10.2013 - 01.2015
- Provided exceptional customer service for improved guest experience during check-in and check-out processes.
- Served as a knowledgeable resource for guests seeking information about nearby restaurants, shopping centers, and entertainment options.
- Developed strong relationships with repeat guests, fostering loyalty and encouraging return visits.
- Received recognition from management for consistently providing exceptional customer service that contributed positively towards the property''s online reviews.
Front Desk Receptionist
Holiday Inn Express Hotel Suites
01.2012 - 10.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Diploma
Farmington R-7 High School
05-2013
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Customer service
- Cash handling
- Lawn care and groundskeeping
- Team leadership
- Time management
- Decision-making
Timeline
Owner/Manager
Thompson Bonner Llc. Commercial Lawn Care
05.2024 - Current
Assistant Manager
Rogers Dirt Works
12.2020 - Current
Delivery Driver
FedEx:Ground
01.2017 - 10.2020
Manager
Paver Sealers
01.2015 - 01.2017
Bell Person
Hilton
10.2013 - 01.2015
Front Desk Receptionist
Holiday Inn Express Hotel Suites
01.2012 - 10.2013
Diploma
Farmington R-7 High School
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