Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brody Bonner

Hudson,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

10
10
years of professional experience

Work History

Office Manager

Rogers Dirt Works
12.2019 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Handled company credit cards to purchase material and office supplies
  • Handled sales with customers face to face and over the phone.
  • handled customer complaints and found solutions to problems that kept my customers and business happy .

Owner and Opperator

Bros Pros Cleaning
01.2018 - 06.2020
  • Provided exceptional pressure cleaning and soft cleaning to the Tampa Bay area
  • Provided professional handyman services to the Tampa Bay area
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Stayed self motivated

Delivery Driver

Fed Ex Ground
03.2016 - 10.2019
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Mitigated potential risks associated with hazardous materials transport through strict adherence to established safety protocols and guidelines.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Aircraft Maintenance Trainee

Wesley Chapel Airport
06.2015 - 04.2016
  • Enhanced training efficiency by systematically organizing and maintaining aircraft maintenance tools and equipment.
  • Performed thorough pre-flight inspections, ensuring aircraft safety and optimal performance.
  • Diagnosed and resolved aircraft system issues with comprehensive troubleshooting techniques.
  • Assisted senior technicians in conducting routine maintenance procedures, resulting in reduced downtime for aircraft operations.
  • Completed extensive hands-on training in various aspects of aircraft maintenance, gaining valuable practical experience.
  • Ensured compliance with strict safety regulations while performing all tasks, minimizing risks to personnel and equipment.
  • Developed strong problem-solving skills through exposure to diverse maintenance situations encountered during the trainee program.
  • Increased accuracy in documentation by meticulously recording details of completed maintenance tasks according to established standards.
  • Supported inventory management efforts by accurately tracking parts usage during the course of repair work.

Bellhop

Hilton Tampa Downtown
10.2014 - 06.2015
  • Enhanced customer satisfaction by efficiently handling luggage and providing timely service.
  • Assisted guests with directions and local recommendations, fostering a positive experience.
  • Maintained a clean and organized lobby area for improved guest comfort and overall appearance.
  • Collaborated with hotel staff to ensure seamless service for guests during check-in and check-out processes.
  • Provided exceptional customer service by addressing guest concerns promptly and efficiently.
  • Increased guest loyalty through personalized interactions and attentive assistance with their needs.
  • Managed multiple tasks simultaneously while maintaining focus on excellent customer service.
  • Facilitated smooth communication between guests and hotel services, coordinating special requests or accommodations as needed.
  • Promoted hotel amenities, upselling services when appropriate to enhance the guest''s stay experience.
  • Developed strong rapport with return guests, contributing to increased repeat business for the hotel property.

Assistant Manager

Holiday Inn Express Hotel
08.2013 - 09.2014
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

High School Diploma -

Farmington Sr. High School
Farmington, MO
05.2013

Skills

  • Workforce Management
  • Billing
  • Supply Management
  • Data Entry
  • Exceptional Customer Service
  • Purchasing
  • Billing
  • Cash management
  • Employee Supervision
  • Compliance Monitoring
  • Office Management
  • Conflict Management

Timeline

Office Manager

Rogers Dirt Works
12.2019 - Current

Owner and Opperator

Bros Pros Cleaning
01.2018 - 06.2020

Delivery Driver

Fed Ex Ground
03.2016 - 10.2019

Aircraft Maintenance Trainee

Wesley Chapel Airport
06.2015 - 04.2016

Bellhop

Hilton Tampa Downtown
10.2014 - 06.2015

Assistant Manager

Holiday Inn Express Hotel
08.2013 - 09.2014

High School Diploma -

Farmington Sr. High School

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Brody Bonner