BRODY CHARLESTON
Colorado Springs,CO
Summary
Goal-driven sales advisor focused on increasing revenue by cultivating loyal, engaged customers. Energetic, skilled team player offering several years' experience in the field and the desire to exceed expectations across the board.
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Sales Advisor
Christian Brothers Automotive Corporation
peyton, co
08.2023 - Current
- Assisted customers in selecting automotive services and products.
- Provided detailed information about service packages and promotions.
- Handled customer inquiries and resolved service-related issues.
- Processed customer payments and maintained accurate transaction records.
- Collaborated with technicians to ensure timely service delivery.
- Educated customers on vehicle maintenance and care best practices.
- Maintained a clean and organized front office environment.
- Answered requests and concerns with friendly and knowledgeable service.
- Resolved customer complaints in a timely manner.
- Gathered customer feedback to improve sales strategies.
Technician
CC Restoration
Colorado Springs, CO
03.2023 - 08.2023
- Operated equipment for restoration and cleaning projects efficiently.
- Conducted inspections to assess damage and determine necessary repairs.
- Collaborated with team members to execute restoration plans effectively.
- Assisted clients in understanding restoration processes and timelines clearly.
- Maintained inventory of restoration supplies and tools accurately.
- Followed safety protocols during all restoration and cleaning operations diligently.
- Documented project progress and reported findings to supervisors regularly.
- Trained new technicians on equipment use and safety procedures effectively.
Sales Associate
Spradley Auto Network
Pueblo, CO
09.2021 - 03.2023
- Assisted customers with vehicle selection and product knowledge.
- Conducted test drives to demonstrate vehicle features and performance.
- Collaborated with team members to maintain a welcoming showroom environment.
Tire Technician
Discount Tire
Pueblo, Colorado
10.2020 - 09.2021
- Inspected tires for wear, damage, and proper inflation levels.
- Mounted and balanced tires on various vehicles efficiently.
- Assisted customers with tire selection based on their needs.
- Used tire-changing equipment safely and effectively during service.
- Followed safety protocols while handling tools and machinery daily.
- Cleaned and maintained tire service bays to keep work areas organized.
- Performed tire rotations, mounts, and balancing on vehicles.
Education
Pueblo South High School
Pueblo, ColoradoBachelor of Science - Criminology
Colorado State University Pueblo
Pueblo, ColoradoSkills
- Team communication and collaboration
- Effective Customer Communication
- Responding to Difficult Customers
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Call Documentation
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Customer Data Confidentiality
- Professional Relationships
- Upbeat and Positive Personality
- Assisting multiple customers at one time
- Time management
- Setting customer appointments
- Inventory management
- Feedback gathering
- Problem solving
Timeline
Sales Advisor
Christian Brothers Automotive Corporation
08.2023 - Current
Technician
CC Restoration
03.2023 - 08.2023
Sales Associate
Spradley Auto Network
09.2021 - 03.2023
Tire Technician
Discount Tire
10.2020 - 09.2021
Bachelor of Science - Criminology
Colorado State University Pueblo
Pueblo South High School