Brody D. Burkhead
McKinleyville,CA
Summary
Dynamic and self-motivated professional with a strong background in customer service at U-Haul Moving and Storage. Known for excellent communication and organizational skills, I consistently foster positive customer relationships and resolve issues effectively, ensuring high satisfaction and repeat business. A dedicated team player committed to delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Host and Busser
Gyu-Kaku Japanese BBQ
Valencia, California
11.2020 - 07.2021
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to optimize seating efficiency.
- Coordinated with kitchen staff to ensure timely food service.
- Maintained cleanliness and organization of dining area.
- Collaborated with team members to ensure smooth service flow.
- Managed incoming calls during busy shifts.
Customer Service Representative
Uhaul Moving And Storage
McKinleyville, California
03.2022 - Current
- Assisted customers with rental inquiries and reservation processes.
- Processed payments and managed cash transactions accurately.
- Maintained cleanliness and organization of the customer service area.
- Educated customers on available services and equipment options.
- Monitored inventory levels and reported shortages to management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
High School -
William S. Hart High School
Newhall, Ca.01.2026
Bachelor of Science - Forestry
California State Polytechnic University, Humboldt
Arcata, CA12-2025
Skills
- Computer knowledge
- Time management
- Self-motivated
- Compassionate
- Assertive
- Excellent communication skills
- Interpersonal skills
- Organizational skills
- Articulate
- Creative
- Team player
- Positive attitude
- Customer service skills
Volunteer Experience
- Valencia Valley Elementary, Valencia, CA, Multiple years, Assisted in setting up stands, chairs and tables for the school carnival and also working the carnival/games and receiving cash and distributing change.
- Chick-Fil-A, Valencia, CA, Multiple Years, Assisted in the restaurant cleaning, sweeping, wiping tables and maintaining the outside area clean.
- Rogers Bike Shop/Thanksgiving Feast, Newhall, CA, Multiple Years, Helping to set up tables, umbrellas, and help serve the food to people in need.
Timeline
Customer Service Representative
Uhaul Moving And Storage
03.2022 - Current
Host and Busser
Gyu-Kaku Japanese BBQ
11.2020 - 07.2021
High School -
William S. Hart High School
Bachelor of Science - Forestry
California State Polytechnic University, Humboldt