Brody Hawkins
Pellston
Summary
Dynamic Customer Service Supervisor at Unifi Service with a proven track record in enhancing team productivity and customer satisfaction. Skilled in problem-solving and team leadership, I effectively resolved escalated issues and fostered collaboration, resulting in improved service quality and a positive work environment. Committed to developing talent and delivering exceptional service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Unifi Service
06.2022 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Yacht Detailer
Michigan Yacht Management
04.2023 - 09.2024
- Maintained client confidentiality while working on high-profile vessels owned by celebrities or other notable individuals.
- Collaborated with team members to complete large-scale detailing projects in an efficient manner.
- Protected yacht integrity by identifying and addressing signs of wear or damage during routine inspections.
- Improved task efficiency by regularly servicing and maintaining detailing equipment to ensure optimal performance.
- Developed lasting relationships with clients through professional communication and reliable service delivery.
Head of Stock/kitchen
Party Shoppe on Pickerel Lake
01.2016 - 09.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High school deployments -
Petoskey High School
Petoskey, MI06.2021
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team leadership
- Team development
- Positive and constructive feedback
- New hire training
Certification
Complain resolution officer (CRO)
Elevate From the Heart
Timeline
Yacht Detailer
Michigan Yacht Management
04.2023 - 09.2024
Customer Service Supervisor
Unifi Service
06.2022 - Current
Head of Stock/kitchen
Party Shoppe on Pickerel Lake
01.2016 - 09.2020
High school deployments -
Petoskey High School
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