BRODY KASINGER
Manteca,CA
Summary
Diligent technician successful in Military and Civilian Operations. Over 10 years of hands-on experience working for the Department of Defense and several civilian companies. Physically fit with the ability to lift over 150 pounds. A strong team player with the ability to work with little to no supervision. Resourceful Infrastructure Administrator consistently responding to a wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making.
Overview
10
10
years of professional experience
Work History
Infrastructure Software Administrator
Grainger Distribution Center
03.2024 - Current
- Simplified software inventory management through the implementation of a centralized asset tracking database, streamlining procurement processes while reducing redundancies.
- Increased system stability by proactively monitoring application performance metrics, addressing potential issues before they escalated into critical problems.
- Provided valuable insights into system usage trends through regular reporting, enabling data-driven decision making for software investments and improvements.
- Assisted end-users in maximizing productivity by providing timely support and training on software tools.
- Contributed to the successful completion of numerous projects by collaborating with project managers, developers, and other stakeholders, ensuring that software administration tasks were executed effectively and efficiently.
- Troubleshot and resolved complex technical issues, restoring system functionality quickly and effectively.
- Installed and configured network printers and other peripheral devices.
System Administrator
Crestwood Behavioral Health Inc.
04.2022 - 03.2024
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Computer Helpdesk Technician
Verve Networks
08.2020 - 03.2022
- Enhanced customer satisfaction by efficiently troubleshooting and resolving technical issues for computer users.
- Reduced downtime for end-users by promptly addressing hardware failures and performing necessary repairs or replacements.
- Created detailed documentation outlining step-by-step procedures for common troubleshooting tasks, increasing first-contact resolution rates.
- Assisted customers with password resets and account management tasks while maintaining strict adherence to security protocols.
- Assisted in the onboarding process for new employees by providing thorough training on company software applications and hardware equipment.
- Provided exceptional remote support to users, utilizing remote access tools to diagnose and resolve issues effectively.
- Served as a liaison between the IT department and end-users, fostering positive relationships through effective communication about technology-related concerns.
Communications Watch Officer
United States Navy
11.2016 - 05.2020
- Led and trained a division of 30 Sailors during a 2 year dry dock availability to ensure competence in Communications which resulted in the USS Blue Ridge being awarded the gree E for Communications Excellency Award
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools
- Installed and Maintained over 150 Vosip and Voip phones as well as 10 major VTC suites onboard USS Blue Ridge in support of Commander U.S Seventh Fleet VADM Phillip Sawyer
Forklift Operator
Orchard Supply Hardware LLC
07.2014 - 08.2015
- Boosted team efficiency by moving materials with forklifts, cranes and other equipment
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping
Education
Bachelor of Science - Computer Science
Embry-Riddle Aeronautical University
Yokosuka, Jp05-2020
High School Diploma -
Sierra High School
Manteca, CA01.2015
Skills
- Security Certification
- A Certification
- CCNA Certification
- NAVMACS VII System Administrator
- HMT Administrator
- SHF/UHF/EHF SME
- Hardware installation
- IT infrastructure
- Application support
Accomplishments
- Awarded the Navy and Marine Corps Achievement Medal
- Finished top of my class in a Journeyman Communication Course
Timeline
Infrastructure Software Administrator
Grainger Distribution Center
03.2024 - Current
System Administrator
Crestwood Behavioral Health Inc.
04.2022 - 03.2024
Computer Helpdesk Technician
Verve Networks
08.2020 - 03.2022
Communications Watch Officer
United States Navy
11.2016 - 05.2020
Forklift Operator
Orchard Supply Hardware LLC
07.2014 - 08.2015
Bachelor of Science - Computer Science
Embry-Riddle Aeronautical University
High School Diploma -
Sierra High School
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