Brody Looney

Led development and rollout of an AI-powered reporting system that became a key product differentiator, enabling users to generate flexible reports from registration, student, transaction, and custom field data.

• Integrated OpenAI-powered workflows into production reporting features, combining prompt engineering, structured data handling, backend processing, and user-facing report generation.
• Owned high-value product features end to end, including Account Credits, improving support for customer payment workflows and strengthening the sales process.
• Enhanced financial migration tooling for migrating customer sites to a modern financial system, increasing access to updated payment, payout, refund, and reporting capabilities.
• Developed a course transfer feature handling registration movement, payment changes, refunds, and collection of required student or registration information.
• Supported production systems through on-call engineering, debugging issues across application code, MySQL queries, AWS infrastructure, third-party integrations, and customer-reported bugs.
• Diagnosed and resolved incidents related to database locks, traffic spikes, integration behavior, CloudWatch alarms, and performance regressions, ensuring system reliability.
• Collaborated with product, support, QA, and engineering teammates to scope features, clarify edge cases, review implementation plans, and deliver reliable SaaS workflows.
• Mentored interns and newer engineers through technical guidance, code review feedback, and project-specific context.

• Built, tested, and maintained web application features across a PHP, JavaScript, and MySQL stack.
• Collaborated with engineers, QA, product owners, and designers to deliver high-quality software solutions throughout the software development lifecycle.
• Debugged application issues and resolved defects, enhancing reliability of customer-facing workflows.
• Managed code changes using Git and GitHub, facilitating code reviews and collaboration across engineering teams.