Brody Love
Gary,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Allied Trade Specialist (91E)
U.S. Army
Chicago, IL
03.2016 - Current
- Led and managed teams of personnel, ensuring the completion of assigned tasks, adherence to protocols, and achievement of mission objectives
- Oversaw the security of sensitive and classified materials, enforcing strict security procedures and protocols to prevent unauthorized access or compromise
- Conducted regular risk assessments and implemented appropriate mitigation measures to protect personnel and resources
- Coordinated and supervised emergency response exercises, ensuring the readiness and effectiveness of the unit during critical situations
- Provided mentorship, training, and professional development opportunities to subordinates, promoting their growth and success within the organization.
- Created and maintained an effective team environment through collaboration and communication.
- Fabricated metal components and structures according to blueprints, drawings, and written specifications.
- Cut metal parts with oxyacetylene torch and plasma cutter.
- Welded metal pieces together using MIG, TIG, and other welding processes as required.
- Reviewed job orders for accuracy and completeness prior to starting work on them.
- Observed behavior patterns in order to identify potential criminal activity or threats.
Security Operations Center Analyst
Allied Universal
Gary, IN
04.2023 - 02.2024
- Monitoring and analyzing security events and incidents using SIEM tools
- Identifying potential security threats and vulnerabilities through network traffic analysis, log analysis, and correlation
- Investigating security incidents to determine the root cause, impact, and appropriate remediation steps
- Developing and implementing incident response plans and procedures
- Assisting in the handling and escalation of security incidents.
- Collaborated with emergency response teams to address environmental incidents.
- Noted and reported incidents and complaints; answered customer questions about schedules and permitted items.
- Implemented workplace safety protocols to minimize accidents and incidents.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Full Service Associate
Voya Financial
Chicago, IL
02.2022 - 03.2023
- Effectively explaining the difference between 401(k), Roth, and Governmental plans
- Processing withdrawals to State and Federal standards and practices
- Performing account maintenance and processing stock trades and rebalances daily
- Handling multiple general questions and providing outstanding first call resolutions.
- Greeted customers and provided exceptional customer service.
- Answered phone calls promptly, providing accurate information about products or services.
- Kept calm and maintained professional with all customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Team Leader
Bluemount Inc.
Lombard, IL
10.2019 - 01.2022
- Developed and implemented recruitment strategies to attract qualified candidates.
- Managing over 10+ accounts weekly
- Top 5 sales rep in the country on a weekly scaling
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Assisted with special projects as needed such as developing marketing campaigns or creating presentations.
IT Specialist
Event works Aurora University
Aurora, IL
10.2019 - 01.2021
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Set up local area networks and wide area networks.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Served as first point of contact for incoming technical service calls and emails.
- Collaborated with academic departments to develop standardized testing procedures across the university.
Education
Diploma -
Morgan Park High School
06.2016
Some College (No Degree) - Computer And Information Sciences
DeVry University
Naperville, ILSkills
- Welding (4 years)
- CNC programming (1 year)
- Machining (1 year)
- Incident Response
- Access Control
- Cybersecurity Framework
- Network Configuration
- VoIP Systems
- Written Communication
- Organizational Skills
- Relationship Building
- Technical Support
- Active Listening
- Effective Communication
- OSI Network Layers
- Sales Presentations
- Closing Techniques
- Sales Training
- Data Entry
- Inbound and Outbound Calling
- Senior Leadership Support
- Safety Procedures
Military Service
United States Army, United States, Specialist, 07/2016, 12/2023
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Google Certificates: Tools of the trade Linux and SQL, Asset, Threat and Vulnerability , Foundations of Cyber Security
- AWS and NIMS Welding Certificate
- CDL Permit
Languages
English
Native/ Bilingual
Accomplishments
- The National Society of Leadership and Success
- Certificate of Affiliation United States Army Ordnance Corps
- 165th Infantry Brigade 3rd Battalion 39th Infantry Regiment
- Ordnance School Diploma
- Certificate of Achievement "I am an American Soldier"
Affiliations
- Collegiate Basketball Player
- Track and Field City Champion 2016
- High School Football Player
Timeline
Security Operations Center Analyst
Allied Universal
04.2023 - 02.2024
Full Service Associate
Voya Financial
02.2022 - 03.2023
Team Leader
Bluemount Inc.
10.2019 - 01.2022
IT Specialist
Event works Aurora University
10.2019 - 01.2021
Allied Trade Specialist (91E)
U.S. Army
03.2016 - Current
Diploma -
Morgan Park High School
Some College (No Degree) - Computer And Information Sciences
DeVry University
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