Brody Smith
Normal,IL
Summary
Experienced Personal Lines Auto Underwriter with experience in the insurance industry responding to customer insurance inquiries and assisting with underwriting new and active policies. Knowledgeable and dedicated team player with outgoing, positive demeanor, and proven skills in establishing rapport with colleagues and contributing to company success. Proficient computer and multi-tasking skills and able to function in fast-paced team based environments.
Overview
6
6
years of professional experience
Work History
Auto Underwriter
State Farm Insurance Company
03.2020 - Current
- Review, evaluate, and summarize risk exposures, controls, loss history, and financial condition to aid underwriting decisions around submission acceptant or declination.
- Facilitate decision-making, while also ensuring adherence to credit policies, state guidelines, and applicable regulatory requirements.
- Enhance operations efficiency and effectiveness by delegating work responsibilities to my team members.
- Analyzed and identified a gap between underwriters and underwriting service assistant as well as designed and led a presentation of common errors during various team meetings.
- Selected among 12 other underwriters in my section to handle agency escalated company errors in Auto Personal Lines Product.
- Support the sales culture by being a Help Point of Contact for agency partners.
- Selected to assist on a task team dedicated to states falling behind on service level objectives. Specifically handling the over abundance of policy changes received that were not worked within the company's promised time allotment.
- Render exceptional performance and received reward for becoming a top producer for company production goals, while successfully closing escalated company error cases.
Auto Claims Associate
State Farm Insurance Company
03.2018 - 03.2020
- Evaluate and investigate policy coverage, liability, and damages in a timely manner while following a set of general claims and statutory guidelines.
- Negotiated settlements with customers both first party and 3rd party.
- Communicate with team members, policyholders, claimants, and witnesses by telephone, email, and written correspondence to gather facts or loss to aid in claim resolution.
- Provide customers support to members, providers, billing departments, and other insurance agency's regarding claims, appeals, and eligibility.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Appointed a de-escalation point of contact for multiple teams I served on.
Education
Bachelor of Science - Criminal Justice Sciences
Illinois State University
Normal, United States08.2017
Skills
- Risk Analysis & Mitigation & Risk Management
- Training Gap Analysis
- Policy analysis
- Technical knowledge
- Loss Prevention
- Adaptability and Flexibility
- Analytical Thinking
- Teamwork and Collaboration
Timeline
Auto Underwriter
State Farm Insurance Company
03.2020 - Current
Auto Claims Associate
State Farm Insurance Company
03.2018 - 03.2020
Bachelor of Science - Criminal Justice Sciences
Illinois State University
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