Brody Wheeler
Blackfoot
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
22
22
years of professional experience
Work History
Self Reliance Supervisor
State Of Idaho, Department Of Health & Welfare
03.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of staff and identified areas for improvement.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Self Reliance Specialist
State Of Idaho, Department Of Health & Welfare
10.2005 - 03.2017
- Enhanced clients'' financial stability through determination of program's and determining eligibility, providing services available in the community.
- Maintained detailed case files for each client ensuring accurate record-keeping facilitating seamless collaboration among team members.
- Increased access to community resources by establishing partnerships with local organizations and agencies.
- Mentored new staff members, providing guidance and support for their professional development in the field of self-reliance services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of in office and calls daily, maintaining composure under pressure while providing exceptional service.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Sales Associate
Qwest Communications
05.2002 - 10.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed a high volume of inbound calls, prioritizing tasks for optimum efficiency and customer satisfaction.
- Utilized company-provided scripts to effectively engage customers while maintaining compliance with industry regulations.
- Acquired extensive product knowledge to confidently address customer questions and concerns regarding features and benefits.
- Maintained high call quality standards with clear communication, active listening, and professional demeanor.
- Helped customers with new services and billing issues.
Education
No Degree - Buisniness
Idaho State University
Pocatello, IDNo Degree - General Studies
Ricks College
Rexburg, IDHigh School Diploma -
Blackfoot Hight School
Blackfoot, ID05.1991
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Processes and procedures
- Process Monitoring and Improvement
- Teamwork and Collaboration
Timeline
Self Reliance Supervisor
State Of Idaho, Department Of Health & Welfare
03.2017 - Current
Self Reliance Specialist
State Of Idaho, Department Of Health & Welfare
10.2005 - 03.2017
Sales Associate
Qwest Communications
05.2002 - 10.2005
No Degree - Buisniness
Idaho State University
No Degree - General Studies
Ricks College
High School Diploma -
Blackfoot Hight School
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