Brody Zobrist
Summary
Proven track record in enhancing customer satisfaction and meeting sales goals, demonstrated during tenure at Better Banks. Skilled in financial product knowledge and relationship building, adept at fostering team collaboration and driving results. Achieved significant improvements in branch operations efficiency, contributing to company growth and client retention. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
4
4
years of professional experience
Work History
Universal Banker
Better Banks
03.2023 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Managed processes around the branch to ensure an efficient and organized work environment.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
Service Greeter
Lighthouse Buick GMC
02.2022 - 03.2023
- Resolved minor issues independently while escalating more complex concerns to management when necessary.
- Streamlined service appointments by efficiently checking in customers and gathering relevant information.
- Contributed to dealership reputation through exceptional attention to detail and commitment to excellent customer experience.
- Demonstrated adaptability by flexibly attending various tasks as per business requirements including administrative support or event coordination.
- Conducted thorough vehicle walk-arounds, identifying any existing damage before initiating service procedures.
- Assisted with scheduling appointments, ensuring efficient use of resources and minimized wait times.
- Maintained detailed records of each client interaction, allowing for personalized service during future visits.
- Developed strong relationships with clientele, leading to increased repeat business and referrals.
Service Assistant / Technician
Bob Grimm Chevrolet
07.2020 - 02.2022
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
- Supported company growth by consistently meeting or exceeding performance targets within the department.
- Ensured compliance with company policies and industry regulations, protecting both clients'' interests and the organization''s reputation.
Education
Associate of Arts - Finance
Illinois Central College
East Peoria, IL07.2023
High School Diploma -
Morton High School
Morton, IL07.2021
Skills
- Branch operations
- Financial product knowledge
- Performance Tracking
- Document Preparation
- Customer Service
- Products and Services Knowledge
- Customer Service-Oriented
- Team Collaboration
- Meeting Sales Goals
- Analytical Thinking
- Legal standards
- Relationship Building
- Reviewing documents
Timeline
Universal Banker
Better Banks
03.2023 - Current
Service Greeter
Lighthouse Buick GMC
02.2022 - 03.2023
Service Assistant / Technician
Bob Grimm Chevrolet
07.2020 - 02.2022
Associate of Arts - Finance
Illinois Central College
High School Diploma -
Morton High School
Similar Profiles
Kathryn KarstensKathryn Karstens
Loan Processor at Better BanksLoan Processor at Better Banks
Caroline RhodesCaroline Rhodes
Registered Nurse at Outer Banks HospitalRegistered Nurse at Outer Banks Hospital
Roy TeradaRoy Terada
Professional Packager at Gail BanksProfessional Packager at Gail Banks
Brianna TaylorBrianna Taylor
Universal Banker/Relationship Banker at M&T BankUniversal Banker/Relationship Banker at M&T Bank
Keara ThompsonKeara Thompson
RRT/Universal Banker/Banker at PNC BankRRT/Universal Banker/Banker at PNC Bank