Years of Professional Experience
Hi, I’m
Brody Lee Pierrottie
Food, Beverage & Hospitality Manager
New Orleans,LA
Summary
A seasoned talented leader with several years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement, and implementing changes with a strategic approach.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
3
Certifications
Work History
Dickey's Barbecue Pit
Restaurant Operations Manager
01.2023 - 06.2023
Job overview
- Designed strategy and action plans with aggressive timelines for implementation.
- Increased profit margins of Quick Service restaurants through careful application of cost monitoring.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created a positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited the establishment's earnings to the bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Led and directed team members on effective methods, operations, and procedures.
CENTRAL Pizza & Bar
Restaurant Manager
08.2021 - 07.2022
Job overview
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Assisted in developing and implementing new menus to offer customers various options.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Fiery Crab Juicy Seafood Restaurant and Bar
Restaurant Manager
10.2020 - 02.2021
Job overview
- Supervised all areas of the restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Led and directed team members on effective methods, operations, and procedures.
- Set clear expectations and created a positive working environment for employees.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Brents Catering
Guest Services
09.2018 - 03.2020
Job overview
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Delivered catered food and supplies to facility for on-time set-up.
- Oversaw catering orders to verify accuracy and completeness.
- Provided friendly, courteous service to create memorable moments for guests.
Sushi Masa Lafayette
Assistant General Manager
02.2019 - 06.2019
Job overview
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of the restaurant to keep it clean and well-maintained.
- Worked closely with restaurant owners to develop and implement marketing initiatives.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Completed inventory purchases and oversaw shipment processing.
- Managed a team of up to 35 restaurant staff, maintaining exceptional customer service and quality standards.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Bourque Sales
Office Administrator
06.2018 - 12.2018
Job overview
- Temporary Position
- Interacted with customers by phone, email, or in person to provide information.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Assisted in the preparation and processing of payroll to facilitate prompt staff payments.
- Edited documents to improve the accuracy of language, flow, and readability.
- Reviewed vendor invoices for appropriate documentation and validity before payment.
- Prepared vendor invoices and processed incoming payments.
Edible Arrangements
Customer Service Manager
05.2016 - 07.2018
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lag.
Barrister Global Services Network
Account Manager
03.2016 - 07.2017
Job overview
- Responsible for making sure client and customer needs are being met and understood by each department in the company
- Duties include but not limited to handling any client complaints, working to find solutions to any client issues and managing other departments to ensure clients are experiencing a positive client-company relationship.
The Edge Ideas
Marketing Associate
04.2016 - 11.2016
Job overview
- Identified, researched, and tracked legislative issues relevant to current public issues.
- Attended legislative and regulatory hearings to report information.
- Drafted articles, letters, reports, and technical documents on policy and public affairs issues for the publication.
- Offered strategic recommendations for updates to institutional programs and policies, factoring in current political climate and trends.
- Developed and maintained strong working relationships with industry lobbyists, elected officials, regulators, and government staff to advocate effectively for legislative and regulatory policy goals.
- Created comprehensive political, legislative, and regulatory goals, strategies, and plans.
- Organized and planned meetings with high-level political appointees and elected officials.
Education
National Guard Youth Challenge ProgramCarville
GED
03.2012
Skills
- Operations Review
- Vendor Relationships
- Staff Development Talent
- Inventory Control
- Hiring and Training
- Customer Satisfaction
- Employee Schedule Management
- Employee Recruitment Expertise
- Guest Relations
- Payroll and Accounts Payable Receivable
- External Marketing
- PR Strategy
- Proper Food Storage
- Optimizing Profitability
- Calm and Pleasant Demeanor
- Delegating Assignments and Tasks
- Business Administration
- Profit and Loss Control
- Catering Services
- POS Terminal Operation
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- ServeSafe, Food Service Manager - Active Certification
- Quickbooks Certified
- Google Certified
Timeline
Restaurant Operations Manager
Dickey's Barbecue Pit
01.2023 - 06.2023
Restaurant Manager
CENTRAL Pizza & Bar
08.2021 - 07.2022
Restaurant Manager
Fiery Crab Juicy Seafood Restaurant and Bar
10.2020 - 02.2021
Assistant General Manager
Sushi Masa Lafayette
02.2019 - 06.2019
Guest Services
Brents Catering
09.2018 - 03.2020
Office Administrator
Bourque Sales
06.2018 - 12.2018
Customer Service Manager
Edible Arrangements
05.2016 - 07.2018
Marketing Associate
The Edge Ideas
04.2016 - 11.2016
Account Manager
Barrister Global Services Network
03.2016 - 07.2017
National Guard Youth Challenge Program
GED