Summary
Overview
Work History
Education
Skills
Timeline
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Brody S. Pridgen

St. Cloud,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

17
17
years of professional experience

Work History

Manager on Duty

Remington Hotels
08.2021 - 07.2023
  • Monitor and use daily reporting such as Revinate surveys, Trip Advisor and Expedia to follow up with guest concerns, contacting guests with challenges and providing resolution to any service concerns
  • Laser focused on providing a world class, end-to-end guest experience.
  • General quality assurance inspections and walks ensuring cleanliness and reporting findings in a timely manner.
  • Responded to guests concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

Front Office Manager

Champions World
10.2017 - 03.2020
  • Collaborated with the Sales department to create business development initiatives to bring more revenue to the hotel.
  • Conducted weekly quality assurance walks with the Housekeeping department to drive our service standards.
  • Responsible for all aspects of recruiting top talent for Front Office.
  • Proven ability to learn quickly and adapt to new situations.

Assistant Guest Service Manager

Congo River Miniature Golf
10.2016 - 08.2017
  • In charge of the daily operation of the golf course including but not limited to scheduling, alligator catching techniques and accounting.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Walked the course daily to ensure it was customer ready and partnered with our maintenance staff for any repairs needed.


Manager on Duty

Seralago Hotel & Suites Main Gate East
02.2009 - 10.2016


  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Created and implemented an upsell incentive program allowing us to increase profit and staff culture.
  • Conducted weekly quality assurance walks with the Housekeeping department to drive our service standards.
  • Collaborated with the Sales department to create a business development initiative to bring more revenue to the hotel.
  • Responsible for all aspects of recruiting top talent for Front Office, PBX operators and Bell Services staff.


Front Office Guest Service Manager

Disney Parks And Resorts
06.2006 - 07.2009
  • Provide leadership and direction on all aspects of groups and conventions from pre-con through post con.
  • Lead the Bell Services Department through change management with the implementation of the new luggage tracking and transportation system.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.

Education

Some College (No Degree) - Hospitality

Greenville Technical College
Greenville, SC

Indian River Community College
Vero Beach, FL

Skills

  • Systems: Opera / Microsoft 365 / Kipsu / Synergy Revinate / SAP / Host
  • Leadership Skills: Negotiation and Conflict Resolution, Motivating Performers, Resolving Complaints, Mentoring and Productivity Performance
  • Communication Skills: Emotional Intelligence, creative strategic brainstorming and excellent enganement

Timeline

Manager on Duty

Remington Hotels
08.2021 - 07.2023

Front Office Manager

Champions World
10.2017 - 03.2020

Assistant Guest Service Manager

Congo River Miniature Golf
10.2016 - 08.2017

Manager on Duty

Seralago Hotel & Suites Main Gate East
02.2009 - 10.2016

Front Office Guest Service Manager

Disney Parks And Resorts
06.2006 - 07.2009

Some College (No Degree) - Hospitality

Greenville Technical College

Indian River Community College

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Brody S. Pridgen