Summary
Overview
Work History
Education
Skills
Timeline
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Brogan Osborn

Kent City,MI

Summary

Effectively manage personnel and business operations to handle demanding [Area of expertise] needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.

Overview

3
3
years of professional experience

Work History

Food Service Manager

Tacos El Cunado
Jension, Michigan
01.2022 - Current
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to the bank.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Facilities Assistant

City Church
Rockford, Michigan
09.2020 - 01.2022
  • Maintained inventory and submitted written requests for supplies to keep stock levels even.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.

Food Service Team Member

Hungry Howies
Rockford, Michigan
03.2020 - 08.2020
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Restaurant Hostess

Flo's Pizzeria Restaurant And Sports Bar
Belmont, Michigan
06.2019 - 03.2020
  • Stayed in open communication with the kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.

Education

High School Diploma -

Comstock Park High School
Comstock Park, MI
04.2024

Skills

  • Quality Assurance
  • Building Maintenance
  • Supply Ordering and Management
  • Investigating Complaints
  • Documentation and Recordkeeping
  • Delegating Assignments and Tasks
  • Money Handling
  • Calm and Pleasant Demeanor

Timeline

Food Service Manager

Tacos El Cunado
01.2022 - Current

Facilities Assistant

City Church
09.2020 - 01.2022

Food Service Team Member

Hungry Howies
03.2020 - 08.2020

Restaurant Hostess

Flo's Pizzeria Restaurant And Sports Bar
06.2019 - 03.2020

High School Diploma -

Comstock Park High School

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Brogan Osborn