Summary
Overview
Work History
Education
Skills
Timeline
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BROGAN PEREZ

STOCKTON,CA

Summary

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Overview

5
5
years of professional experience

Work History

Service Advisor

ZAMORA AUTOMOTIVE GROUP
MANTECA
12.2024 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.

SERVICE ADVISOR

AMERICAN CHEVROLET
Modesto, CA
06.2024 - 12.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.

SERVICE ADVISOR

DOSANJ AUTO GROUP
Dublin, CA
09.2023 - 05.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.

ASSISTANT SERVICE MANAGER

Lodi Toyota
Lodi, CA
12.2022 - 09.2023
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.

SERVICE ADVISOR

DEL GRAND DEALER GROUP
San Jose, CA
05.2020 - 12.2022
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

High School Diploma -

RIPON HIGH SCHOOL
RIPON CALIFORNIA
05-2020

Skills

  • Strong work ethic
  • Listening skills
  • Handling customer complaints
  • CSI importance

Timeline

Service Advisor

ZAMORA AUTOMOTIVE GROUP
12.2024 - Current

SERVICE ADVISOR

AMERICAN CHEVROLET
06.2024 - 12.2024

SERVICE ADVISOR

DOSANJ AUTO GROUP
09.2023 - 05.2024

ASSISTANT SERVICE MANAGER

Lodi Toyota
12.2022 - 09.2023

SERVICE ADVISOR

DEL GRAND DEALER GROUP
05.2020 - 12.2022

High School Diploma -

RIPON HIGH SCHOOL

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