Shantelle Evans
Case Manager / Advocacy
Charlotte,NC
Summary
Innovative professional with exceptional information gathering and data compilation skills for advocacy services. Streamlines final approvals and decisions related to casework treatment. Excels in fast-paced, dynamic environments, making focused decisions. Skilled at successfully de-escalating challenging situations.
Overview
14
14
years of professional experience
Work History
Case Manager Coordinator
Unique Blessings NPO
Charlotte, NC
03.2021 - Current
- Facilitated interactive group workshops covering relapse prevention strategies, stress management techniques, positive parenting practices, and practical budgeting tips.
- Collaborated to ensure seamless provision of care across various stakeholders including providers, families, and community resources.
- Enhanced efficiency in facilitating referrals for mental health services, substance abuse treatment programs, and essential services.
- Expanded knowledge of case management practices through active participation in relevant workshops and seminars.
- Collaborated with clients to provide advocacy and referral services, offering educational resources and support to families.
- Communicated with legal service providers, social services agencies, and local judicial systems to exchange information about cases.
- Maintained strict adherence to ethical principles and standards in order to safeguard clients' confidential information.
Program Coordinator
Community Centers 100
Charlotte, NC
01.2016 - 05.2021
- Ensured timely completion of project deliverables within budget constraints.
- Evaluated performance data against established objectives to measure success of programs.
- Assisted in developing training materials and providing instruction on how to use them effectively.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Organized regular meetings and conference calls to facilitate communication between team members.
- Organized special events related to the promotion or awareness of the program's mission or purpose.
- Successfully coordinated volunteer recruitment, training, and assignments to drive program success
- Prepared detailed reports for stakeholders, highlighting program achievements and challenges.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Implemented participant engagement tracking systems to enhance program effectiveness.
- Created and implemented innovative programming initiatives, fostering station's relevancy and growth.
Salon Owner/Operator
Stylistics
Charlotte, NC
04.2010 - 12.2017
- Ensured that all safety protocols were followed in the salon at all times.
- Maintained high levels of customer satisfaction by delivering excellent service.
- Maintained high levels of customer satisfaction through the implementation of quality control measures.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Ordered supplies and equipment needed for daily operations.
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Arts - Psychology
Phoenix University
Arizona City, AZ11-2014
Empire Beauty
North Carolina12-2012
Medical Assistance Certificate -
Medix School West
MD06-2010
Skills
- Resource referrals
- Care Plan Evaluation
- Home visits
- Law enforcement support
- Client Advocacy
- Utilization review
- Policy Knowledge
- Needs Assessment
Accomplishments
- Humanitarian Award
- Peace Keeper Certificate
- Equity & Contracting Certificate
Timeline
Case Manager Coordinator
Unique Blessings NPO
03.2021 - Current
Program Coordinator
Community Centers 100
01.2016 - 05.2021
Salon Owner/Operator
Stylistics
04.2010 - 12.2017
Associate of Arts - Psychology
Phoenix University
Empire Beauty
Medical Assistance Certificate -
Medix School West
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