Summary
Overview
Work History
Education
Skills
Timeline
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Broghan Laundry

Lowell,Ma

Summary

Seeking a part time job on campus while being a full-time student at the university. I am a hardworking and passionate employee looking to use my customer service, hospitality, and or communication skills to achieve goals within the job.

Overview

5
5
years of professional experience

Work History

Babysitter

Legal Guardians
  • Communicated positively with children and guardians.
  • Reassured children when upset providing emotional support and stability.
  • Handled conflicts between siblings effectively.
  • Developed strong relationships with families, establishing trust.
  • Built lasting bonds with the families I worked with which led me being recommended amongst friends.

Kitchen and Counter Services

Eat Well Kitchen
10.2019 - 03.2020
  • Warmly welcomed customers approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions.
  • Operated register efficiently, reducing wait times and improving customer experience.
  • Coordinated special orders or requests from customers.
  • Contributed to inventory management.
  • Prepared store for opening or closing procedures, ensuring all tasks were completed on time.
  • Trained in other departments as needed, demonstrating adaptability and commitment to the team.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality.

Kitchen and Counter Services

Darios Cafe
11.2021 - 08.2022
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Demonstrated strong attention-to-detail and consistency when measuring ingredients and following recipes closely for best results.
  • Managed multiple tasks in high-volume environment.
  • Maintained a balanced cash drawer.

Lacrosse camp instructor

Endicott College
06.2022 - 06.2022
  • Supervised, guided and assisted campers during drills and live play.
  • Collaborated with fellow instructors to create different, inclusive workouts and games for all campers.
  • Implemented effective time management strategies to ensure every camper had a chance to practice their skills.
  • Fostered a positive learning environment, encouraging open communication between campers and staff.

Wait Staff Member

Eastern Yacht Club
07.2022 - 08.2024
  • Cultivated warm relationships with regular customers.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders and manage bills.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Demonstrated multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Equipment Organizer

Fire Equipment Incorporated
01.2024 - 07.2024


  • Maintained clear communication channels between all parties involved in the process, ensuring timely updates and issue resolution.
  • Adapted swiftly to unforeseen circumstances during events by thinking on my feet and making necessary changes as I went.
  • Developed systems-based approach to establish successful completion of tasks.
  • Labeled, recorded, and inspected packaging to prepare for shipment.
  • Proved successful working within tight deadlines and a fast-paced environment.

Customer Service Representative

Old Salem Greens Golf Course
07.2024 - Current
  • Sold food and beverage to customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Education

High School Diploma -

Swampscott High School
Swampscott, MA
06.2022

Bachelor of Arts - Sociology

Emmanuel College
Boston, MA
05.2026

BBA - Business

University of Massachusetts Lowell
Lowell, MA
05.2026

Skills

  • Patience and Empathy
  • Time Management
  • Strong Work Ethic
  • Reliability
  • Adaptability and Resilience
  • Schedule Management
  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Hospitality
  • Upselling
  • Deadline-oriented

Timeline

Customer Service Representative

Old Salem Greens Golf Course
07.2024 - Current

Equipment Organizer

Fire Equipment Incorporated
01.2024 - 07.2024

Wait Staff Member

Eastern Yacht Club
07.2022 - 08.2024

Lacrosse camp instructor

Endicott College
06.2022 - 06.2022

Kitchen and Counter Services

Darios Cafe
11.2021 - 08.2022

Kitchen and Counter Services

Eat Well Kitchen
10.2019 - 03.2020

Babysitter

Legal Guardians

High School Diploma -

Swampscott High School

Bachelor of Arts - Sociology

Emmanuel College

BBA - Business

University of Massachusetts Lowell

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Broghan Laundry