Bronchelle Bijou
Goldsboro,NC
Summary
Proven track record of streamlining administrative processes to maximize efficiency and productivity. Adept at leveraging strong organizational and communication skills to manage projects, coordinate meetings, and facilitate communication between teams. Seeking to leverage expertise to take on new challenges within a professional environment. Hardworking professional with experience in office operations, administrative support in medical environements, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE ASSISTANT
BETTER LIFE THERAPEUTIC SOLUTIONS, PLLC
02.2023 - Current
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
- Screened incoming telephone calls, routing to appropriate personnel.
- Maintained files and filing, keeping sensitive information confidential.
- Schedule initial and follow up appointments for patients.
- Maintaining patient records.
- Client confidentially and HIPAA protocols.
- Collect patient data.
- Billing statements and receiving payments.
- Maintained calendars and schedules to set appointments for management team.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Searched for information in company databases or online to answer questions or resolve problems.
- Operated electronic mail systems and coordinated flow of information, internally, and with other organizations.
- Scheduled and confirmed appointments for clients, customers, and supervisors.
- Created fliers and invitations for conferences or special events.
- Searched to find needed information, using such sources as Internet.
- Developed and maintained internal and external company Web sites.
Registered Behavior Technician
Redhouse Behavior Solutions
04.2024 - 09.2025
- Implemented individualized behavior intervention plans to enhance client development.
- Collaborated with interdisciplinary teams to ensure comprehensive treatment approaches.
- Monitored and recorded client progress using data collection methods and behavioral assessment tools.
- Trained and mentored junior staff on effective behavior management strategies.
- Developed and adjusted strategies based on ongoing assessment of client needs and responses.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client's needs and goals.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Learned specialized behavior approaches to implement behavioral strategies.
- Supported client using principles of applied behavior analysis.
- Enhanced client's communication skills through the use of visual aids, social stories, and roleplaying activities.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Used Aloha to document patient information, progress notes, and treatment plans.
- Integrated creative problem-solving methods into therapy sessions to foster critical thinking abilities among clients facing challenges in everyday situations.
- Facilitated generalization of learned skills across various environments by collaborating with educators, therapists involved in clients' care networks.
- Ensured adherence to ethical guidelines set forth by the Behavior Analyst Certification Board at all times during practice.
- Conducted functional assessments to identify triggers and develop targeted interventions for challenging behaviors.
- Promoted generalization of learned behaviors across various settings, ensuring clients' success beyond clinical environment.
- Adapted communication methods to meet each client's unique needs, facilitating clearer understanding and cooperation.
- Improved client's daily living skills with personalized training sessions, enhancing their independence and quality of life.
- Delivered targeted behavior modification programs, which significantly reduced instances of aggressive behavior in clients.
- Maintained meticulous records of client progress, enabling data-driven adjustments to treatment plans for optimal results.
- Provided crisis intervention as needed, ensuring client safety and continuity of care during critical incidents.
- Enhanced client progress by implementing individualized behavior support plans under supervision.
- Ensured compliance with ethical standards and confidentiality requirements, safeguarding client trust and security.
- Advocated for clients' needs within the organization to optimize service delivery and support outcomes.
Administrator and Talent Acquisition
Blooming Behavior Services
04.2023 - 04.2024
- Streamlined administrative processes, enhancing operational efficiency across departments.
- Managed scheduling and coordination of meetings to optimize team productivity.
- Developed and maintained comprehensive filing systems for improved document retrieval.
- Implemented office management software, increasing data accuracy and accessibility.
- Trained new staff on administrative protocols, fostering a collaborative work environment.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between staff, client families, and director, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
REGISTERED BEHAVIOR TECHNICIAN
MEBE CLINICAL SERVICES
09.2021 - 04.2023
- Learned to operate new office technologies as were developed and implemented.
- Created, maintained and entered information into databases.
- Scheduled and confirmed appointments for clients or customers.
- Located and attached appropriate files to incoming correspondence requiring replies.
- Provide direct client care in 1:1 and group settings utilizing a combination of intensive teaching and natural environment training arrangements.
- Follow the prescribed behavioral skill acquisition and behavior reduction protocols.
- Monitored client behaviors, adjusting interventions as needed for improved outcomes.
- Follow and record data for prescribed toilet training protocols.
- Developed and maintained supportive relationships with clients and families.
- Collect, record, and summarize data on observable client behavior.
- Trained new staff on behavior management techniques and documentation protocols.
- Facilitated skill-building activities to promote independence in daily living tasks.
- Ensured compliance with ethical guidelines and best practices in behavior therapy.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Assist with parent and caregiver training in line with client's individualized treatment and behavior reduction protocols.
- Effectively communicate with parents and caregivers regarding client progress as instructed by the Board Certified Behavior Analyst.
- Utilize safe & appropriate handing procedures when working with clients.
- Maintain client confidentiality and dignity.
- Assist Lead Behavioral Technician, Behavior Analysts, and ABA Interns with skill acquisition and behavior reduction assessments.
- Assist Lead Behavioral Technician, Behavior Analysts, and ABA Interns in preparing client materials as instructed.
- Maintain a clean, safe, and organized work and therapy environment.
- Assume Lead Behavioral Technician responsibilities in their absence.
- Collaborate with treatment team including client, parents and caregivers, outside professionals, Lead Behavioral Technician, ABA Interns, and co-workers.
- Maintain and acquire technical knowledge by attending required trainings.
- Trained families, caregivers and other professionals on implementation of behavior plans.
- Utilized applied behavior analysis principles and techniques to reinforce desired behaviors.
- Followed treatment plan goals and interventions by utilizing sound judgment and seeking out appropriate consultation.
- Supported and assisted individuals with skills training in all activities of daily living.
- Implemented wide variety of cognitive, social, and community integration activities for program participants to achieve goals.
- Attended team meetings with supervisor and family to discuss patient and progress.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client's needs and goals.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Worked as part of collaborative team to address changing needs of children and families.
- Developed and taught strategies to promote client wellness and independence.
- Collaborated with a multi-disciplinary team to create and implement behavior treatment plans.
CHILD AND YOUTH PROGRAM ASSISTANT
470TH ABS GEILENKIRCHEN NATO BASE CHILD DEVELOPMENT CENTER
05.2015 - 08.2021
- Collected data to document services provided, obtaining appropriate signatures and collecting other relevant documentation.
- Kept patient files confidential and secure from unauthorized access to maintain privacy.
- Delivered direct treatment and document for patients for whom ABA was medically necessary.
- Helped individuals with accessing resources and recreational opportunities in the community.
- Developed positive relationships with guardians, family members and other stakeholders.
- Implemented strategies to reduce stress and anxiety levels in clients.
- Assisted in behavior data collection and behavior log maintenance.
- Achieved behavioral and developmental milestones through repetition and reinforcement of communication guidelines.
- Observed patients and listened to concerns to record findings and report unusual behavior to mental health professionals.
- Restrained violent or suicidal patients by verbal or physical means.
- Collected behavioral data to analyze treatment effects.
- Developed individualized behavior plans for children with autism and other disabilities in accordance with evidence-based practices.
- Encouraged patients to develop work skills and participate in social and therapeutic activities to enhance interpersonal skills and develop social relationships.
- Supervised structured activities to provide safe environment for patients under direct care.
- Assisting in arrival and departure of child.
- Maintaining a safe and nurturing environment for the child.
- Planning, coordinating, and conducting activities to meet the individual needs of each child.
- Flexibility and adaptability to change plans based on the needs/individual schedule of each child.
- Creating developmentally appropriate lesson plans.
- Teaching ASL to young children to provide a way of communicating as speech develops.
- Providing for the physical, emotional, social, and intellectual needs of the child.
- Diapering, toileting, and potty training procedures per AFI regulations.
- Preparing bottles and meals while maintaining a ServSafe certification.
- Building and maintaining a trusting relationship with families.
- Providing daily reports and feedback each day.
- Regular cleaning and sanitizing throughout the day.
- Peer mediating.
- Responding to the child's needs in a timely manner.
- Providing first aid when needed while maintaining an active Adult & Pediatric First Aid/CPR/AED certification from American Red Cross.
- Adhering to all guidelines and regulations.
- Training staff members on proper procedures per the AFI.
- Remaining accountable for multiple children in care.
- Assist and chaperone on field trips and outings.
- Assisting children through challenging times as a military child, ie. parent deployment, etc.
- Incorporation of special instructions from parents.
- Supervisor Duties and Responsibilities: Assisting in training new employees.
- Providing information for newcomer families.
- Opening and closing facilities.
- Front desk reception.
- Assisting in correcting timecards for employees.
- Filing paperwork for employees and children in the program.
- Relaying information to families such as accident reports, etc.
- Relaying information to the director.
- Being available for staff while being supervisor on duty.
- Signing documents to be given to families.
- Accounted for whereabouts of children to maintain control of group safety.
- Conducted activities to meet physical and social needs of program participants.
- Addressed special needs of individual participants by keeping track of personal requirements and distributing medications or supplements as specified.
- Promoted positive interactions between youth by advising on appropriate interpersonal behavior.
- Coordinated exercises for advancing youth cognitive and emotional progression.
- Assisted program director by following and relaying exact directives for activity optimization.
- Helped accommodate daily program schedules to provide improved recreational options for children.
- Cultivated program environment for sustaining participant interest.
- Arranged activity areas by collecting and distributing materials for indoor and outdoor spaces.
- Collected and documented program participation data for reviewing activity offerings and suggesting alterations.
- Attended group meetings to provide information on agency services, requirements, and procedures.
- Observed and discussed meal preparation and suggested alternate methods of food preparation.
- Compiled information on social, educational, criminal, institutional, and drug history.
- Established by owner and management, such as sanitation and maintenance requirements and parking regulations.
- Kept records and prepared reports for owner and management concerning visits with clients.
- Submitted reports and review reports and problems with superior.
- Developed and implemented behavioral management and care plans for clients.
- Assessed clients' cognitive abilities and physical and emotional needs to determine appropriate interventions.
- Consulted with supervisor concerning programs for individual families.
- Provided information and referred individuals to public and private agencies and community services for assistance.
GENERAL MANAGER OF FOOD SERVICE
WHICH WICH
05.2014 - 02.2015
- Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Directed hiring, training, and scheduling of food service personnel.
- Developed and implemented policies and procedures for food service staff to ensure customer satisfaction and food safety.
- Negotiated and maintained contracts with vendors and suppliers to ensure competitive pricing and quality of goods.
- Supervised portion control and quantities of preparation to minimize waste.
- Analyzed weekly and monthly sales and trends and compared to actual figures to prepare projections.
- Arranged for maintenance and repair of cooking equipment and appliances.
- Managed daily food service operations including staff scheduling, customer service, inventory control, and meal preparation.
- Investigated and resolved complaints concerning food quality and service.
- Conducted frequent checks to verify consistent, high-quality food service.
- Rotated and replenished food display cases and products.
- Coordinated with other departments to ensure customer satisfaction and efficient operations.
- Collaborated with management personnel to plan marketing, advertising and special restaurant functions.
- Tracked food service costs to ensure compliance with budget guidelines and targeted profit margins.
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
- Greeted guests, escort them to seats and present them with menus and wine lists.
- Reviewed menus and analyzed recipes to assess labor and overhead costs.
- Counted money and made bank deposits.
- Established and enforced nutritional standards for dining establishments, based on accepted industry standards.
- Kept accurate records in compliance with sanitation and food service requirements.
- Maintained food and equipment inventories to support business demand.
- Based on anticipated number of guests, nutritional value, palatability, popularity and costs.
- Established standards for personnel performance and customer service.
- Monitored budgets and payroll records to verify authorization of expenditures.
- Coordinated with service providers to address equipment maintenance and waste removal.
- Cooked food by tasting and smelling it to ensure palatability and flavor conformity.
- Scheduled and received deliveries and verified goods received against paperwork.
- Coordinated kitchen workflow to optimize supply usage and preparation time.
- Scheduled staff hours and allocated resources to maximize team member performance.
- Investigated and resolved complaints regarding food quality and service.
- Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs.
- Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions.
- Reviewed procedures and operational challenges to uncover service and safety improvements.
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients.
- Estimated food and beverage consumption to determine purchasing requirements.
- Monitored compliance with health and fire regulations to reduce risk.
Education
HIGH SCHOOL DIPLOMA -
WESTOVER HIGH SCHOOL
Fayetteville, NC06.2007
Skills
- Talent acquisition
- Candidate screening
- Interview coordination
- Onboarding processes
- Human resources management
- Staff training and mentorship
- Confidentiality protocols
- Document management systems
- Event planning and coordination
- Administrative support functions
- Job posting optimization
- Screening resumes
- Social media recruiting
- Recruitment
- Application screening
- Onboarding support
- Recruitment and hiring
- Administrative support
- Data entry
- HIPAA compliance
- Calendar management
- Appointment scheduling
- Records management
- Communication skills
- Data collection methods
- Document preparation
- Problem resolution strategies
- Customer service
- Event coordination
- Microsoft Word
- File organization
- Microsoft Excel
- Microsoft Outlook
- Customer and client relations
- Computer proficiency
- Scheduling
- Strong problem solver
- Critical thinking
- Professional communication
- Verbal communication
- Deadline oriented
- Data management
- Behavioral assessment
- Individualized treatment plans
- Applied behavior analysis
- Crisis intervention techniques
- Communication strategies development
- Behavior modification programs
- Problem-solving strategies
- Discrete trial training
- Reinforcement procedures
- Natural environment training
- Behavior intervention plans
Certification
- RBT Certification
- BLS
Timeline
Registered Behavior Technician
Redhouse Behavior Solutions
04.2024 - 09.2025
Administrator and Talent Acquisition
Blooming Behavior Services
04.2023 - 04.2024
ADMINISTRATIVE ASSISTANT
BETTER LIFE THERAPEUTIC SOLUTIONS, PLLC
02.2023 - Current
REGISTERED BEHAVIOR TECHNICIAN
MEBE CLINICAL SERVICES
09.2021 - 04.2023
CHILD AND YOUTH PROGRAM ASSISTANT
470TH ABS GEILENKIRCHEN NATO BASE CHILD DEVELOPMENT CENTER
05.2015 - 08.2021
GENERAL MANAGER OF FOOD SERVICE
WHICH WICH
05.2014 - 02.2015
HIGH SCHOOL DIPLOMA -
WESTOVER HIGH SCHOOL